Account Manager

What You'll Do

• Generate new business through prospecting, networking, referrals, and relationship building.
• Develop and maintain long-term customer relationships.
• Manage a high volume of inbound and outbound phone calls and emails.
• Cookier freight shipments from pickup through delivery.
• Negotiate competitive rates with carriers while maintaining healthy profit margins.
• Source carrier capacity through load boards and established carrier relationships.
• Proactively solve transportation challenges and ensure on-time service.
• Track shipment schedules and communicate updates with customers and carriers.
• Collaborate with internal team members to provide exceptional customer service.
• Identify opportunities to increase revenue and improve account profitability.

What We're Looking For

• The Ideal Candidate Is Someone Who Is motivated by achieving goals and exceeding expectations.
• Communicates professionally and confidently, both verbally and in writing.
• Pays close attention to detail, including grammar, spelling, and organization.
• Thrive in a fast-paced, deadline-driven environment.
• Is persistent, resilient, and comfortable overcoming objections.
• Takes ownership of their work and follows through on commitments.
• Is highly responsive to customers, carriers, and teammates.
• Enjoys negotiating and finding win-win solutions.
• Can prioritize multiple tasks while staying organized.
• Is self-motivated and works well independently while contributing to a team environment.
• Has a strong work ethic and a desire to continuously learn and grow.

Preferred Qualifications

• Previous sales, logistics, freight brokerage, or transportation experience preferred.
• Strong customer service and relationship management skills.
• Excellent negotiation and problem-solving abilities.
• Proficiency with Microsoft Office and the ability to learn transportation management software.