Account Manager

Key Responsibilities

• Build and maintain trusted customer relationships by understanding account objectives, standards, programs, timelines, and service expectations.
• Serve as the primary day-to-day contact for assigned accounts, leading meetings, presentations, project reviews, and follow-up communication.
• Manage multiple projects and orders from quoting through artwork, sampling, approvals, production, and delivery, with clear milestones and accountability.
• Translate customer needs into accurate internal direction and coordinate changes, approvals, priorities, and decisions across departments.
• Collaborate with Art, Product Development, Sourcing, Planning, Production, and Distribution to ensure quality execution and on-time delivery.
• Anticipate risks, identify root causes, develop practical solutions, and communicate recovery plans promptly and professionally.
• Maintain accurate account and project information in ERP and CRM systems.
• Provide timely status updates, monitor customer satisfaction, and identify opportunities to strengthen and grow existing business.

Qualifications

• Five or more years of account management, project management, customer success, or related client-facing experience; apparel, promotional products, or manufacturing experience preferred.
• Exceptional verbal and written communication skills, with the confidence to engage customers, lead meetings, and manage difficult conversations professionally.
• Strong project management and organizational skills, with the ability to prioritize multiple complex projects, deadlines, and stakeholders.
• Effective presentation skills, including the ability to communicate product concepts, recommendations, timelines, and solutions clearly.
• Proven problem-solving ability with a proactive, resourceful approach to resolving issues and keeping projects moving.
• Demonstrated ability to collaborate cross-functionally and build strong working relationships with internal teams.
• High attention to detail, follow-through, ownership, and accountability.
• Comfort using ERP, CRM, Microsoft Office, or Google Workspace tools.

Pay & Benefits

Salary: $55,000-$70,000 per year
Benefits: 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance

Work Location

In person