Account Manager

Responsibilities

• Manage client expectations through proactive communication and scope management.
• Manage production and timelines to ensure on-time, on-budget completion of all tasks within a project or ongoing digital marketing initiative.
• Work with our senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.
• Work with our awesome designers, developers, copywriters, photographers, and other media-production specialists to execute projects on time and on budget.
• Attend and help lead project kickoffs, weekly client status update calls, periodic planning meetings, and other critical milestone meetings.
• Manage client billing and look for opportunities to add value through additional projects and initiatives.
• Become the in-house expert of the client’s business and industry.
• Stay informed about industry developments and best practices and apply cross-platform learning to benefit your clients.
• Help make Vital a better place by finding opportunities to help improve our culture, our process, and our client results.

Requirements

• At least two years experience working as a project manager or account manager in an agency or internal brand environment.
• Experience managing projects within one or more of the following disciplines: Performance-based digital marketing with a focus on traffic and lead generation, Website development and design, Multimedia production (photo and video shoots, podcasting, etc.), Brand strategy, including naming, messaging, and visual identity.
• Experience using project management software to keep projects on track.
• A working knowledge of digital marketing, website development/design, and/or brand strategies and best practices.

Skills

• Experience using Google Analytics to track and measure performance.
• Experience using digital marketing tools such as Hubspot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc.
• Experience using project management and collaboration tools such as Teamwork, GatherContent, Invision, and Userback.

Bonus Points, But Not Required

• Experience using Google Analytics to track and measure performance.
• Experience using digital marketing tools such as Hubspot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc.
• Experience using project management and collaboration tools such as Teamwork, GatherContent, Invision, and Userback.