Account Manager

Visterra Landscape Group is ranked among North America’s top 20 landscape service providers. Collectively, Visterra partner companies bring over 200 years of expertise in landscape maintenance, enhancement, construction, sweeping, portering, and critical winter services, with a reputation for excellence in client service. Partner leaders oversee day-to-day operations with teams that prioritize safety, employee wellbeing, and dynamic career pathways. Visterra’s partner companies include Outdoor Pride and Riverside Services (New Hampshire and Massachusetts), Dyna-Mist and Texas Landscape Group (Texas, Oklahoma, Louisiana, and Arkansas), Oberson's and GroundsPRO (Ohio and Kentucky), H&M Landscaping (Northeast Ohio), Land Corps (Tennessee), Full Care (Missouri and the broader Midwest), and Clover (Alabama).

About the Role

As the Account Manager, you will ensure the performance of our partner companies' standards and manage all resources to deliver exceptional service for clients. You will exceed customer expectations through effective financial management, strong computer aptitude, and a commitment to a fast-paced, error- and accident-free environment. You will collaborate closely with clients to understand their needs and provide tailored landscaping solutions.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their needs and expectations.
• Provide tailored landscaping solutions to meet client requirements.
• Coordinate with internal teams to ensure seamless service delivery.
• Monitor project progress and address any issues or challenges that arise.
• Conduct regular site visits to ensure quality standards are met.
• Negotiate contracts and pricing with clients.
• Prepare and present proposals, contracts, and reports to clients.
• Identify opportunities for upselling and cross-selling additional services.
• Ensure compliance with relevant regulations and industry standards.
• Provide regular updates and detailed reports on account status to senior leadership.

Requirements

• Bachelor’s degree in business, horticulture, landscape contracting, or a related field.
• 4+ years of experience in landscape maintenance or account management.
• Strong communication and interpersonal skills.
• Proven problem-solving abilities and attention to detail.
• Proficiency in CRM software and tools.
• Experience in sales and customer service.
• Knowledge of relevant regulations and industry standards.
• Ability to manage multiple tasks and projects simultaneously.
• Certifications in Landscape Maintenance and Irrigation (a plus).
• Bilingual (Spanish) (a plus).

Benefits

• Paid time off
• Health and wellness coverage
• 401(k) savings plan
• Professional development opportunities