Account Manager

Responsibilities

• Managing a portfolio of accounts to achieve long-term success.
• Developing positive relationships with customers.
• Acting as the point of contact and handling customers’ individual needs.
• Generating new business using existing and potential customer networks.
• Resolving conflicts and providing solutions to customers in a timely manner.
• Supervising Service Technicians to ensure support needs are met.
• Reporting on account status.
• Setting and tracking sales account targets, aligning with company objectives.
• Making and tracking sales metrics (quarterly sales results and annual forecasts).
• Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
• Managing daily service activities such as inventory planning and forecasting, product usage forecast, and delivery schedules.
• Obtaining and processing appropriate information for timely invoicing, routine data collection, and reporting.
• May provide preventative and emergency equipment maintenance.
• Cooking and handling of refractory material.
• Recognizing and acting on opportunities for continuous improvement in: refractory performance, customer's efficiency, Vesuvius profitability.
• Working with technical support teams to implement appropriate emerging technologies.
• Managing all project work at customer’s site.

Qualifications

• Account Manager: College degree preferred in Engineering or Business or a minimum of two plus years industry experience.
• Sr. Account Manager: College degree preferred in Engineering or Business or a minimum of five plus years industry experience.
• Experience: Account Manager: Two plus years industry experience or college degree. Sr. Account Manager: Five plus years industry experience.
• Knowledge: Good understanding or the ability to quickly acquire an understanding of the following: products being supplied, customer’s steelmaking process, customer’s quality processes, Vesuvius and customer logistics processes, basic mechanical skills to allow for the service of associated refractory application equipment, strong business acumen with understanding of sales performance metrics.
• Skills & Behaviours: Excellent communication skills, ability to problem solve, strong reasoning and decision-making skills, selling and negotiation skills, computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint), ability to recognize and act on continuous improvement opportunities.

Physical Demands

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, vehicles.
• The noise level in the work environment is usually moderate. Hearing protection may be required.
• Exposure to dust and raw materials particles is frequent.
• Exposure to extreme temperatures.
• Ability to work within the steel mill environment daily to interact with customers and colleagues.
• Ability to travel up to 75% within the designated sales region.