Account Manager

Job Summary

The Account Manager position at TransPerfect is responsible for developing new business relationships and serving as the first level of support to existing clients. This role requires a combination of strategic thinking, excellent communication skills, and a proven track record in sales and project management.

Responsibilities

• Research prospective clients through internet research, trade show lists, referrals, yellow pages, various professional directories, and personal investigation
• Create accurate data within a CRM of prospective client data including names, titles, phone numbers, addresses, and various other information
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Requirements

• Interest in long-term career growth with unlimited earning and advancement potential through sales and project management
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience – lead generation through business closing
• Proven track record in achieving sales targets
• Possesses the ability to consistently and predictably advance customer commitment on a weekly basis in order to navigate a complex and lengthy sales cycle
• Ability to organize and manage multiple priorities and determine the relative importance/business impact of each activity
• Capability to understand market requirements; trends, dynamics, expectations, and competitive forces
• Strong customer orientation – advocates on behalf of the customer’s needs/requirements
• Develop and execute strategies to build share of customer and long-term relationships within the territory, and continually grow our customer’s understanding of TransPerfect’s product and service offerings
• Maintain on-going relationships with customers to ensure maintenance of current base as well as growth of new sales
• Proficiency in Microsoft Office Suite
• Ability to thrive in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills

Location

Raleigh, North Carolina, United States