Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with clients
• Understand client energy needs and provide tailored solutions to meet their requirements
• Proactively address client issues and ensure high levels of customer satisfaction
• Create compelling, data-driven presentations for client executives
• Manage the sales process from contract execution through service delivery, ensuring seamless client experience
• Oversee fulfillment of client contracts, ensuring all aspects of service delivery are met
• Manage sophisticated contract flows and data for multi-site, multi-state energy agreements
• Cook up procurement events
• Care for high-priority client issues and ensure contract performance
• Lead generation & campaign support
• Collaborate with marketing team on company-related lead generation campaigns targeting potential clients
• Utilize CRM and marketing platforms to track and nurture leads generated through company campaigns
• Retention & revenue expansion
• Focus on client retention through proactive relationship management and issue resolution
• Identify opportunities for upselling and cross-selling additional services to existing clients
• Conduct market analyses to inform pricing strategies and identify expansion opportunities
• Develop strategies to maximize client lifetime value and account growth
• Ancillary services & upselling
• Identify opportunities to upsell existing procurement clients on complementary energy services including demand response programs, community solar initiatives, and bill auditing services
• Collaborate with service delivery teams to understand and effectively position ancillary services based on client energy profiles and needs
• Track and report on success metrics for ancillary service adoption within assigned accounts
• Data management & reporting
• Maintain accurate records of client interactions and account activities in CRM system
• Generate reports on account performance, client satisfaction, and revenue metrics
• Analyze client data to identify trends and opportunities for account optimization
• Track and report on key performance indicators related to client success and retention

About the Role

We're seeking a motivated and detail-oriented Account Manager to join our revenue operations team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving revenue growth through effective account management and sales fulfillment.

Requirements

• Bachelor's degree in Business, Marketing, or related field
• 5 years of experience in account management, sales, or client success roles; 2 years of experience in energy sector
• Strong interpersonal and communication skills with ability to build relationships at all levels
• Proven track record of managing client accounts and driving revenue growth
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 5 years of experience in account management, sales, or client success roles; 2 years of experience in energy sector
• Strong interpersonal and communication skills with ability to build relationships at all levels
• Proven track record of managing client accounts and driving revenue growth
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment

Skills

• Understanding of retail energy products and market dynamics
• Advanced proficiency in Excel and data analysis tools
• Experience managing complex, multi-site client accounts

Benefits

• Competitive Compensation: Base salary with performance-based bonus tied to client retention and revenue growth
• Professional Growth: Clear advancement opportunities within our rapidly scaling organization
• Industry Impact: Work with Fortune 500 companies and major energy buyers to optimize their procurement strategies
• Collaborative Environment: Join a dynamic team focused on innovation and client success
• Comprehensive Benefits: Health & Life Insurance, PTO, Paid Holidays, and professional development opportunities

Pay

Transparent Energy offers competitive compensation with a base salary and performance-based bonus tied to client retention and revenue growth.

Schedule

Employees based in North Jersey & Chicago can choose a hybrid schedule, with the option to work remotely.