Account Manager

About the role

You will own the full post-sale relationship for a book of 50 to 80 mid-market accounts, most of them in the $2,500 to $5,000 monthly revenue range and concentrated in the United States. You are the primary point of contact, the person who proves the product is working, and the one accountable for whether that revenue stays and grows.

Responsibilities

• The number. You own retention first. Churn is the primary measure of your success. Revenue growth through upsell, cross-sell and seat expansion sits immediately behind it, worked in partnership with Sales.
• The playbook. We have a defined operating model, and it works. This is not a design-your-own-process role. We need it executed consistently and sharpened with data.
• The operating model. You will work AI-first. Our stack has AI throughout it, and we expect you to use it in your daily account management and bring better practice to the rest of the team.
• Your book this size only works if you are proactive. You decide where your attention goes each month rather than waiting for a ticket or a renewal date to tell you.

Requirements

• Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers.
• A measurable track record of improving retention and growing accounts. You know your numbers and can walk us through them.
• Experience carrying a book of comparable size and running it proactively rather than reacting to inbound requests.
• Disciplined execution of a defined account management playbook that someone else designed.
• Comfortable with senior stakeholders and able to hold a commercial conversation about value, price and risk.
• Practical AI experience in your daily work. You can name the tools you use and describe what they do for you.
• An analytical mindset. You read product usage data, spot trends and risks, and act on them.
• Hands-on with CRM and CS tooling. HubSpot experience is a strong plus.
• Experience working remotely and effectively, both live and async.
• Based in the United States or Canada, able to cover Pacific and Eastern hours, and willing to travel to customer sites.

Qualifications

• Spanish or Portuguese.
• Familiarity with tools such as ChartMogul, Asana and Jira.

Skills

• Proactive account management.
• Defined operating model execution.
• AI integration in daily work.
• CRM and CS tool proficiency.
• Remote work experience.

Benefits

• Profitable and bootstrapped company.
• Flexible and fully remote work environment.
• Global team spanning 30+ countries.

Pay

We will measure success through retention, expansion revenue, quality and consistency of execution, time-to-value and product adoption, and output per person due to AI systems.

Schedule

Based in the United States or Canada, able to cover Pacific and Eastern hours, and willing to travel to customer sites.