Account Manager

About the role

An Account Manager at Tillo will drive revenue, upsell products, and provide key support to our key clients. You’ll own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth. You’ll build trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers, and lead regular business reviews using performance insights to identify growth opportunities. You’ll also support existing customers, ensure they receive the highest level of service, upsell relevant services, and act as a link between our technical teams and customers.

Responsibilities

• Own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth.
• Build trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers.
• Lead regular business reviews with key partners, using performance insights to identify growth opportunities and agree on next steps.
• Support existing customers and ensure they always receive the highest level of customer service.
• Upsell additional services that are relevant and of interest to customers.
• Work as a link between our technical teams and customers.
• Provide feedback from customers and ensure it is picked up internally by the right people.
• Administer and use various platforms and systems.

Requirements

• Previous Account Management experience in a B2B role, ideally in a SaaS environment or a desire to work within it.
• Proven track record of account growth and able to build strong working relationships both internally and externally.
• Excellent communication skills and ability to confidently present both virtually and in person.
• Confident with technology, terminology and translating complex ideas.
• Strong negotiation skills, ideally with complex deal structures.
• Analytical mindset with confident data analysis skills.
• Commercially driven – confident working effectively with all stakeholders.
• Flexible and able to multitask.
• Excellent attention to detail, self-motivated, highly organized and process driven.

Benefits

• Flexible healthcare plan including medical, dental and vision.
• 20 days PTO per annum (plus an additional day for your birthday).
• 401(K) – up to 3% match.
• Employee Incentive Scheme.
• Access to Tillo’s Storefront with discounts & gift card vouchers.
• Hybrid Working.
• Top spec equipment including laptop, mouse, keyboard, monitor.
• Anniversary gifts.
• Monthly breakfasts, drinks, snacks and events.
• Team Learning & Development budget.

About Tillo

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses. Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.