Account Manager

Digitail is an all-in-one, cloud-based practice management software that allows veterinary clinics to run their entire practice from a single platform. By replacing multiple disconnected tools with one unified system, Digitail simplifies the entire patient journey and helps clinics operate more efficiently. Equipped with an AI-powered virtual assistant, Digitail automates routine administrative tasks, reduces staff workload, and allows veterinary teams to focus on delivering exceptional care. Their philosophy is simple: one source of truth, one seamless system. Digitail helps veterinary teams work smarter, see up to 2x more patients per day, and reclaim valuable time by eliminating administrative bottlenecks. With a fleet of 15+ AI Agents, 30+ integrations, and a connected Pet Parent App, Digitail saves clinics more than 50 hours per month in administrative work. Highlights:Founded in 2018 by Sebastian Gabor and Ruxandra PuiTrusted by 1,000+ practices, 3 million pet parents, 4,000+ veterinarians, and 10+ universities and shelters across 40 countriesAI-powered veterinary assistant automates SOAP notes, patient summaries, treatment planning, patient intake, and moreRaised $37M USD from leading investors including Five Elms Capital, Atomico, Partech, ByFounders, Gradient, and The Nordic Web VenturesRecently closed a $23M USD Series B funding round (November 2025)Featured in TechCrunch, PR Newswire, TechRound, and other leading publicationsCore Values: Customer Super Passion, Caring About Each Other, Ownership, Higher Purpose, and Growth MindsetMore than doubled its customer base over the past 12 months About the Role:As an Account Manager at Digitail, you will own and grow relationships with our largest veterinary clinic groups after the sale. You will guide the onboarding of initial clinics, coordinate the rollout of subsequent locations, and act as the primary relationship owner for multi-location organizations. Your focus will be driving adoption, operational alignment, expansion opportunities, and long-term partnership across the Digitail platform. This role requires approximately up to 15% travel across North America for customer visits, onsite implementations, and industry conferences.Build and maintain trusted relationships with executive sponsors, operators, and clinic leaders across multi-location veterinary groupsOwn the customer lifecycle from onboarding through long-term account management, retention, and expansionLead onboarding efforts for initial clinic locations and coordinate the rollout of additional sites over timePartner closely with the Onboarding team to ensure successful launches aligned with Digitail best practices and operational workflowsDrive platform adoption and usage by helping customers optimize workflows and leverage new featuresIdentify and lead expansion opportunities, including additional clinic locations, add-on products, and broader platform adoptionDevelop and execute strategic account plans, including rollout schedules, engagement strategies, and executive business reviewsConduct regular Quarterly Business Reviews (QBRs) and usage reviews to ensure alignment, value realization, and long-term successServe as the escalation point for complex customer issues, collaborating with Support, Product, and Leadership teams as neededAct as the voice of the customer internally, sharing feedback and insights that help shape product improvements and future roadmap decisionsMaintain accurate account documentation, rollout tracking, and customer engagement plansSupport commercial discussions, contract renewals, and multi-year agreement negotiations when requiredStay informed on veterinary industry trends and operational models to provide strategic guidance and consultation About You:You're a relationship-first Account Manager who thrives on building long-term partnerships and helping customers achieve meaningful business outcomes. You enjoy navigating complex stakeholder environments, managing strategic initiatives, and acting as a trusted advisor to your clients.Experience in veterinary technology, veterinary SaaS, practice management software, customer success, onboarding, implementation, or account managementDeep understanding of veterinary clinic operations and workflowsExperience managing enterprise or multi-location customer accounts with multiple stakeholdersExperience coordinating onboarding, implementation, or rollout projects across multiple locationsStrong stakeholder management skills and the ability to build credibility with both operational and executive-level contactsExcellent organizational skills with exceptional attention to detail and follow-throughAbility to identify operational challenges and translate them into actionable recommendationsComfortable working cross-functionally with onboarding, support, product, and sales teamsStrong technical aptitude with the ability to understand and clearly explain software workflowsStrong problem-solving skills and the ability to remain calm and effective when navigating complex customer situationsPassion for building customer partnerships and helping modernize the veterinary industry through technology The Extras That Matter:What they're building matters — it impacts the lives of real people and petsComprehensive health coverage and generous PTOCareer growth opportunities within a rapidly scaling global organizationA modern AI-powered outbound stackAnnual budget for learning and professional developmentCompetitive compensation and equity designed to provide financial security Compensation: $85,000 - $110,000 base + bonusLocation: Remote across the United States and Canada (hybrid if in Toronto).