Account Manager
The Kendall Group · Battle Creek, MI · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "About The Kendall Group" (company description) then "Role Summary", "Exciting Work You Will Do" (responsibilities), "Competencies You Possess", "What You’ll Need" (requirements/qualifications), "Qualifications We Prefer But Don’t Require". Also maybe "Benefits", "Pay", "Schedule" not present, so we should not include those sections.
We must use for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). However we need to map content to appropriate headings. The instructions: use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). However we need to map content to appropriate headings. The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings? It says e.g., meaning those are examples. We should use headings that match the content: maybe "About the role" for role summary? But we also have company description "About The Kendall Group". That could be under "About the role"? Not exactly. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have headings like "About the role", "Responsibilities", "Requirements", "Qualifications", "Skills", etc. We need to decide which sections to include based on content.
We have:
- Company description: "About The Kendall Group". Could be placed under a heading "About the role"? Might be better to have a heading "About the company"? But not in list. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. Probably we should stick to those headings where applicable. For company description, maybe we can put under "About the role"? But that seems odd. However we could treat "About The Kendall Group" as "About the role" (since role summary follows). But we also have explicit "Role Summary". Could combine.
Better approach: Use headings: "About the role" for Role Summary and maybe company overview. Then "Responsibilities" for Exciting Work You Will Do. Then "Requirements" for What You’ll Need (mandatory). Then "Qualifications" for Qualifications We Prefer But Don’t Require. Then "Skills" for Competencies You Possess (these are competencies/skills). That seems logical.
We must not include empty sections. Ensure we only include sections with real content.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list, we need to convert the bullet points (the long paragraph with many duties separated by semicolons? Actually it's a paragraph with many duties separated by semicolons and line breaks? The text: "Contact customers and develop and clearly articulate Kendall value proposition for products and servicesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Kendall in presentations, briefings and trade eventsEntertain customers; maintain good willPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededContribute to annual budgeting and forecasting processForward information on competitors’ activities, and possible sales leadsPlan strategy, goals and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management in an effort to achieve account goalsInteract with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Kendall profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsRepresent the company at all times in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned"
It seems like a run-on sentence with semicolons separating duties. We need to split into list items. We can separate by semicolons and periods? Better to split by semicolons and also by periods where appropriate. But we must preserve all substantive information; we can create list items each representing a duty. We'll need to parse.
Let's split by semicolon (;) and also by period where it ends a sentence. The text includes many semicolons and some periods.
I'll copy the responsibilities section text:
"Contact customers and develop and clearly articulate Kendall value proposition for products and servicesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Kendall in presentations, briefings and trade eventsEntertain customers; maintain good willPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededContribute to annual budgeting and forecasting processForward information on competitors’ activities, and possible sales leadsPlan strategy, goals and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management in an effort to achieve account goalsInteract with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Kendall profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsRepresent the company at all times in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned"
Observation: There are missing spaces after some phrases (e.g., "servicesKeep"). We need to insert spaces for readability but must preserve information. We can add spaces when splitting.
We'll create list items by splitting at semicolons and also at periods that denote end of a sentence (like after "information." etc). Let's manually identify duties:
1. Contact customers and develop and clearly articulate Kendall value proposition for products and services
2. Keep CRM system up to date with account, contact and opportunity pipeline information
3. Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
Actually this contains a semicolon inside: "Attend sales meetings and other company meetings as requested; may attend industry shows and conventions". So we could split into two: Attend sales meetings and other company meetings as requested; May attend industry shows and conventions. But we can keep as one item with semicolon inside? Better to split: "Attend sales meetings and other company meetings as requested" and "May attend industry shows and conventions".
4. Professionally represent Kendall in presentations, briefings and trade events
5. Entertain customers; maintain good will -> split: "Entertain customers", "Maintain good will"
6. Promote customer training (lunch and learns, etc.)
7. Make special or emergency deliveries if needed
8. Contribute to annual budgeting and forecasting process
9. Forward information on competitors’ activities, and possible sales leads
10. Plan strategy, goals and objectives for each account
11. Regularly meet or exceed sales targets
12. Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization
13. Make calls independently or with internal resources including technical and management in an effort to achieve account goals
14. Interact with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project delivery
15. Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals
16. Pursue desirable business that aligns with company goals
17. Maximize gross margin and achieve Kendall profit goals from assigned accounts
18. Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
19. Regularly review all pertinent sales reports.
20. Provide value-added service by helping customers find more efficient solutions
21. Represent the company at all times in a public relations capacity
22. Submit call, expense and other reports as required
23. Work with Project Team to present change orders on given projects
24. Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues
25. Assist in collecting from delinquent accounts; may obtain credit information from new customers -> split: "Assist in collecting from delinquent accounts", "May obtain credit information from new customers"
26. Perform other duties as assigned
Now we need to output as
- items.
Next, "Competencies You Possess" list: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This appears as a run-on list without commas. Need to split into items. Likely each competency separated by capital letters? Let's parse: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". There's a comma after "Service ExcellenceResults," then space then "Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This is messy. Probably the intended list: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management. We'll split accordingly.
Thus competencies: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management.
Now "What You’ll Need" (requirements): It includes bullet-like sentences:
"Work Experience: Previous sales experienceEducation: High School diploma or GED equivalentAnalytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilitiesOrganization Skills: Highly organized and detail-oriented; high abstract reasoning skills – solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethicalCommunication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. Probably we should stick to those headings where applicable. For company description, maybe we can put under "About the role"? But that seems odd. However we could treat "About The Kendall Group" as "About the role" (since role summary follows). But we also have explicit "Role Summary". Could combine.
Better approach: Use headings: "About the role" for Role Summary and maybe company overview. Then "Responsibilities" for Exciting Work You Will Do. Then "Requirements" for What You’ll Need (mandatory). Then "Qualifications" for Qualifications We Prefer But Don’t Require. Then "Skills" for Competencies You Possess (these are competencies/skills). That seems logical.
We must not include empty sections. Ensure we only include sections with real content.
We need to use - for any list of duties/requirements/benefits. So for responsibilities list, we need to convert the bullet points (the long paragraph with many duties separated by semicolons? Actually it's a paragraph with many duties separated by semicolons and line breaks? The text: "Contact customers and develop and clearly articulate Kendall value proposition for products and servicesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Kendall in presentations, briefings and trade eventsEntertain customers; maintain good willPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededContribute to annual budgeting and forecasting processForward information on competitors’ activities, and possible sales leadsPlan strategy, goals and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management in an effort to achieve account goalsInteract with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Kendall profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsRepresent the company at all times in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned"
It seems like a run-on sentence with semicolons separating duties. We need to split into list items. We can separate by semicolons and periods? Better to split by semicolons and also by periods where appropriate. But we must preserve all substantive information; we can create list items each representing a duty. We'll need to parse.
Let's split by semicolon (;) and also by period where it ends a sentence. The text includes many semicolons and some periods.
I'll copy the responsibilities section text:
"Contact customers and develop and clearly articulate Kendall value proposition for products and servicesKeep CRM system up to date with account, contact and opportunity pipeline informationAttend sales meetings and other company meetings as requested; may attend industry shows and conventionsProfessionally represent Kendall in presentations, briefings and trade eventsEntertain customers; maintain good willPromote customer training (lunch and learns, etc.)Make special or emergency deliveries if neededContribute to annual budgeting and forecasting processForward information on competitors’ activities, and possible sales leadsPlan strategy, goals and objectives for each accountRegularly meet or exceed sales targetsPerform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organizationMake calls independently or with internal resources including technical and management in an effort to achieve account goalsInteract with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project deliveryManage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposalsPursue desirable business that aligns with company goalsMaximize gross margin and achieve Kendall profit goals from assigned accountsParticipate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunitiesRegularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutionsRepresent the company at all times in a public relations capacitySubmit call, expense and other reports as requiredWork with Project Team to present change orders on given projectsAct as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issuesAssist in collecting from delinquent accounts; may obtain credit information from new customersPerform other duties as assigned"
Observation: There are missing spaces after some phrases (e.g., "servicesKeep"). We need to insert spaces for readability but must preserve information. We can add spaces when splitting.
We'll create list items by splitting at semicolons and also at periods that denote end of a sentence (like after "information." etc). Let's manually identify duties:
1. Contact customers and develop and clearly articulate Kendall value proposition for products and services
2. Keep CRM system up to date with account, contact and opportunity pipeline information
3. Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
Actually this contains a semicolon inside: "Attend sales meetings and other company meetings as requested; may attend industry shows and conventions". So we could split into two: Attend sales meetings and other company meetings as requested; May attend industry shows and conventions. But we can keep as one item with semicolon inside? Better to split: "Attend sales meetings and other company meetings as requested" and "May attend industry shows and conventions".
4. Professionally represent Kendall in presentations, briefings and trade events
5. Entertain customers; maintain good will -> split: "Entertain customers", "Maintain good will"
6. Promote customer training (lunch and learns, etc.)
7. Make special or emergency deliveries if needed
8. Contribute to annual budgeting and forecasting process
9. Forward information on competitors’ activities, and possible sales leads
10. Plan strategy, goals and objectives for each account
11. Regularly meet or exceed sales targets
12. Perform business reviews to align Kendall capabilities with client goals and present this to executive levels in the client organization
13. Make calls independently or with internal resources including technical and management in an effort to achieve account goals
14. Interact with Kendall management and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders and ensure efficient and effective project delivery
15. Manage the proposal delivery process, including follow-up, and work with Kendall resources to develop proposals
16. Pursue desirable business that aligns with company goals
17. Maximize gross margin and achieve Kendall profit goals from assigned accounts
18. Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
19. Regularly review all pertinent sales reports.
20. Provide value-added service by helping customers find more efficient solutions
21. Represent the company at all times in a public relations capacity
22. Submit call, expense and other reports as required
23. Work with Project Team to present change orders on given projects
24. Act as a liaison between various Kendall resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty and repair issues
25. Assist in collecting from delinquent accounts; may obtain credit information from new customers -> split: "Assist in collecting from delinquent accounts", "May obtain credit information from new customers"
26. Perform other duties as assigned
Now we need to output as
- items.
Next, "Competencies You Possess" list: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This appears as a run-on list without commas. Need to split into items. Likely each competency separated by capital letters? Let's parse: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". There's a comma after "Service ExcellenceResults," then space then "Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This is messy. Probably the intended list: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management. We'll split accordingly.
Thus competencies: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management.
Now "What You’ll Need" (requirements): It includes bullet-like sentences:
"Work Experience: Previous sales experienceEducation: High School diploma or GED equivalentAnalytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilitiesOrganization Skills: Highly organized and detail-oriented; high abstract reasoning skills – solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethicalCommunication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties
- items. Next, "Competencies You Possess" list: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This appears as a run-on list without commas. Need to split into items. Likely each competency separated by capital letters? Let's parse: "Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". There's a comma after "Service ExcellenceResults," then space then "Action OrientedAccountability and ResponsibilityTeamwork and collaborationPriority SettingPlanning and organizingNegotiatingPresentation SkillsTime Management". This is messy. Probably the intended list: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management. We'll split accordingly. Thus competencies: Service Excellence, Results, Action Oriented, Accountability and Responsibility, Teamwork and collaboration, Priority Setting, Planning and organizing, Negotiating, Presentation Skills, Time Management. Now "What You’ll Need" (requirements): It includes bullet-like sentences: "Work Experience: Previous sales experienceEducation: High School diploma or GED equivalentAnalytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilitiesOrganization Skills: Highly organized and detail-oriented; high abstract reasoning skills – solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethicalCommunication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills; strong influencing skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties