Account Manager

Job Summary

Identify and recruit mobile blood-drive sponsor groups, requiring direct, one-on-one contact with leaders of businesses and institutions throughout Green Bay and the surrounding communities. Give formal presentations to these leaders or to groups as part of ongoing community relations awareness, education and donor recruitment programs. Coach and assist blood drive coordinators in planning donor recruitment programs and activities in detail by providing information, promotional material, support and training as required. Develop strategic account plans to drive growth in production. Work irregular hours, including occasional early mornings, evenings and weekends, making presentations and meeting with drive coordinators to ensure blood drives operate smoothly and efficiently.

Essential Duties and Responsibilities

• Schedules blood drives in compliance with cGMP, SOPs and mobile scheduling guidelines to maximize the efficient use of resources.
• Projects mobile blood drive collections within acceptable ranges for individual drives and meets or exceeds monthly and annual goals.
• Maintains accurate records of recruitment activities, sponsor group information and blood drive results. Oversees fulfillment of individual blood drive schedules.
• Works closely with blood drive coordinators to ensure a successful blood drive. Provides training and assists the coordinator as necessary, well in advance of each blood drive.
• Leverages marketing materials, reports and correspondence with sponsors.
• Counsels and motivates donor group leaders and other audiences through professional formal public speaking presentations.
• Conducts evaluation meetings in a timely manner with blood drive coordinators to assess effectiveness of the blood drive, make recommendations for growth & improvement, and schedule next blood drive.
• Conducts in-depth account analysis to determine production potential. Develops strategic account plans to facilitate long-range planning.
• Possesses negotiation skills to resolve issues professionally.
• Applies effective sales skills to maximize account productivity.
• Demonstrates sales team leadership.
• Mentors and trains account associates and account specialists.
• Demonstrates professionalism and maintains sound business relationships; focuses on providing exceptional customer service.
• Demonstrates accountability for individual and team recruitment activities and goals.
• Complies with all policies and procedures as outlined in CBC Employee Handbook, CBC SOPs and/or departmental directives.

Qualifications

• Bachelor’s degree, or equivalent experience.
• A proven, successful track record of outside sales experience which includes strategic account planning and achievement of production targets.
• Ability to apply a range of traditional and non-traditional problem-solving techniques to think through and solve issues creatively to improve performance and company effectiveness.
• Well-developed written and verbal communication skills.
• Demonstrated public speaking skills.
• Must be highly self-motivated, able to schedule and follow-up on meetings without direct supervision.
• Proficiency with Microsoft Office Suite with strong knowledge of Outlook, Excel and Word.
• Familiarity with CRM systems preferred.
• User knowledge of the following equipment: laptop computer, photocopier, personal automobile, smart phone.
• Must possess a valid Wisconsin driver’s license to operate a personal and CBC vehicle.
• Employees may occasionally be required to lift objects or materials weighing up to 35 pounds.