Account Manager

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Accountable for driving client retention efforts through effective relationship management and service excellence
• Negotiate contracts and close agreements to maximize profits
• Aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends
• Achieve quotas while keeping clients satisfied and engaged with our products and services
• Collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory
• Gather competitive intelligence and stay updated on industry trends, reporting findings to leadership
• Assist customers with go-to-market strategy, conducting Quarterly Business Reviews, deal creation, and driving revenue
• Travel may be required for trade shows, customer visits, and/or conferences

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Bachelor's Degree in Business Administration, Communication, Sales or relevant field

Benefits

• Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive, accountability, collaboration, and excellence