Account Manager

About the role

TDS Telecom is seeking an Account Manager to join our dynamic team. The ideal candidate will manage an existing customer base, grow the customer base, and acquire new business accounts within a defined market/territory. The position offers competitive compensation, full benefits, and the opportunity to work in Madison, WI.

Responsibilities

• Manage existing account base by regularly contacting accounts (via phone and in-person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals.
• Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn.
• Provide education on the industry, technology, and TDS products and services.
• Focus on market share growth by prospecting and selling new businesses.
• Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments.
• Create proposals, write, and submit accurate and timely new orders following the established sales process.
• Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.
• Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals.
• Craft and implement a personal action plan.
• Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales.
• Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.
• Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts.
• Maintain relations with contacts and lead sources, which may include after-hours events.
• Perform other duties as assigned.

Qualifications

• 2+ years of customer service experience.
• 2+ years of inside or outside sales experience.
• Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
• Experience in successful prospecting and generating leads through cold calling.
• Access to cell phone.
• Previous Telecommunications experience.
• Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
• Well organized, good time management skills, ability to multi-task and close attention to detail.
• Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.
• Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.
• Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices.
• Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
• History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.
• Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
• Able to work effectively with customers at “C” and other levels of management.
• Confidence coupled with necessary empathy to quickly set any customer at ease.
• Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
• Able to work independently or interdependently based upon the circumstances.
• Maintain satisfactory sales quotas.
• Computer literacy (i.e., Excel, Word, email, Internet).

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!