Account Manager

About the role

The Account Manager is responsible for the overall ownership, growth, and execution of assigned customer accounts. This role serves as the primary point of contact for clients and is accountable for both account performance (revenue, margin, and growth) and successful project delivery. This position builds upon the Project Manager role and retains core project management responsibilities, while adding full ownership of client relationships and financial performance. The Account Manager is expected to both manage projects directly and oversee project execution across internal teams, ensuring all work is delivered on time, within scope, and aligned with client expectations. This is not a pure sales role. This is not a pure project management role. This is a hybrid ownership role responsible for: client relationship, revenue growth, project execution, overall account success.

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining long-term relationships.
• Develop and execute account strategies to grow revenue and profitability.
• Identify upsell and cross-sell opportunities across Super Color’s product and service offerings.
• Meet or exceed assigned revenue and margin goals.
• Maintain and manage a pipeline of opportunities within existing accounts.
• Directly manage projects from quote stage through completion, maintaining full accountability for timelines, accuracy, and delivery.
  • Perform all core Project Manager duties as needed, including:
    • Creating estimates and RFQs
    • Converting estimates into jobs (work orders)
    • Monitoring projects through production