Account Manager

About the Role

An Account Manager/Client Care Specialist is responsible for client account management, including client retention, enhancement sales, new contract sales, business development, production layout, and overview. This position ensures total client satisfaction while assisting the production department to produce jobs using horticulturally correct and time-productive methods. Additionally, this role includes winter responsibilities with our snow operations team.

Responsibilities

• Introduce and meet with new and existing clients to sell commercial landscape maintenance contracts, enhancement services, and snow removal contracts.
• Prepare estimates and proposals for presentation to clients.
• Make daily customer site visits and regular phone contact to ensure quality services and customer satisfaction.
• Direct landscape crews on maintenance service orders with a detailed and planned approach.
• Consistently offer additional services to customers to educate and build customer confidence regarding the enhancement of their landscape investment.
• Schedule and plan daily activities.
• Meet regularly with the Branch Manager and Operations teams to review progress, sales goals, and performance.
• Follow all company policies and procedures.
• Perform any other duties as assigned.

Requirements

• Valid driver’s license with a record acceptable to meet fleet insurance requirements.
• Must be able to pass a drug and alcohol test.
• Degree in landscape management, horticulture, or equivalent experience.
• 5 years of experience with landscape maintenance.
• Certified Landscape Professional or Certified Landscape Technician (preferred).
• Strong computer skills in Microsoft and other CRM systems.

Skills

• Expert knowledge of landscape maintenance standards and plant material/installation standards.
• Exceptional communication skills, both written and verbal, with co-workers and clients.
• Project management and organizational skills.
• Positive attitude and ability to work in a cooperative team environment.
• Self-motivated and highly organized.
• Excellent interpersonal skills and outgoing personality.

Work Conditions

• Ability and willingness to drive or travel locally as needed.
• Flexible schedule, potentially requiring extended hours and/or weekends.
• During snow season, potential work hours include nighttime, weekends, and holidays for snow removal activities.
• Work outdoors in various weather conditions, including rain, snow, sun, extreme cold, or heat.