Account Manager

Key Responsibilities

• Act as the primary day-to-day contact for assigned clients, ensuring all projects align with client goals and agency standards.
• Lead client calls and monthly update meetings, presenting results, insights, and next steps.
• Build strong client relationships by understanding their industries, challenges, and goals.
• Manage client expectations with confidence and transparency to drive satisfaction and retention.
• Oversee the execution of marketing campaigns, including SEO, social media, content marketing, paid media, and email marketing.
• Work collaboratively with internal teams to manage project timelines, budgets, and scopes of work.
• Conduct thorough final reviews of all client deliverables to ensure they meet strategic, branding, and quality expectations.
• Identify upsell and cross-sell opportunities within assigned accounts.
• Consistently ask clients for referrals and support outbound prospecting efforts.
• Aid in PNC (Potential New Client) calls, strategy meetings, and proposal development.
• Contribute actively to agency growth by expanding existing accounts and participating in new business initiatives.
• Send proactive, detailed status updates and project progress reports to clients.
• Translate campaign performance data into actionable insights and recommendations.
• Ensure client activities are accurately documented in project management and CRM systems.

Required Skills and Experience

• 3-5 years of experience managing marketing or advertising accounts.
• Strong understanding of integrated marketing strategies, including digital marketing.
• Project management experience in Asana (preferred) or other project management tools.
• Familiarity with CRM systems and marketing analytics platforms like Semrush, Agency Analytics, and Google Analytics.
• Highly proactive, accountable, and results-oriented.
• Excellent written, verbal, and presentation skills.
• Ability to lead conversations with authority and confidence.
• Organized and capable of managing multiple complex projects simultaneously.
• Motivated by achieving goals, exceeding expectations, and making measurable contributions to client and agency success.
• Bachelor's degree in Marketing, Communications, Business, or a related field preferred.
• Bonus points for certifications in Semrush, Meta, Google Ads, or Google Analytics.
• Prior experience working with large brands, service-based businesses, and attorneys.
• Prior experience supporting outbound sales or business development initiatives.

Success Metrics

• Client Retention: 90%+
• Project Delivery: 95%+ projects on time and on budget
• Account Growth: 10%+ YoY upsell/cross-sell within assigned accounts
• New Business Contribution: 2+ new client leads per year through referrals and network
• Client Satisfaction: 90% "Highly Satisfied" survey scores or better

Reporting Structure

Reports directly to the Agency Operations Manager.

Pay

$55,000 - $65,000, based on experience.

Why Join South Street & Co?

At South Street & Co., we believe in growing great brands and building great careers. Here, you'll be trusted with real responsibilities, given room to grow your skill set, and empowered to make a direct impact on client success. If you're a Florida-based Account Manager with strong leadership instincts and a drive to grow both accounts and agency impact, we’d love to meet you.