Account Manager

SnugZ USA is an innovative and thriving Top 40 promotional products supplier based in Salt Lake City, Utah. Founded in 1989, SnugZ is the leading provider of Everyday products including branded lanyards, table throws, retractable banners, backdrops, flags, floor mats, personal care and health care, drinkware, bags, accessories, custom full-color wearables (socks, shirts, PJs), office, journals, writing instruments, tech, houseware, games, gifts, outdoor, mints, leather goods, and aromatherapy in the promotional products industry. SnugZ also carries popular retail brands such as Delsey Paris, Nomatic, Zapped Headwear, Perry Ellis, Penguin, Callaway, Thermos, Puffin, Lion Energy, Springland Pet, Totally Bamboo, Draft Top, Zip Sip, Hype Slides, and Oakley. Additionally, the Basecamp line gives back to the Wounded Warrior Project. SnugZ’s core values are: Work Like Crazy, Care Passionately, Think Big, and Do What's Right.

About the role

SnugZ USA is seeking a dynamic salesperson to work in a fast-paced, growing, and fun environment. We are looking for someone who is self-motivated, hardworking, persistent, and dependable to join our team in the Promotional Products Industry. The Inside Sales Representative will manage a regional territory by building and managing relationships, growing our customer base both organically within existing accounts and by identifying potential customers. The ideal candidate will have established sales and/or marketing experience and a commitment to delivering the highest level of professional dedication and performance. This position requires a highly motivated self-starter with impeccable organization skills.

Who we're looking for

The ideal candidate thrives in a fast-paced environment where every day brings new opportunities, changing priorities, and tight deadlines. They enjoy juggling multiple customer projects simultaneously and take pride in delivering exceptional service without sacrificing accuracy or attention to detail. They are naturally curious, solutions-oriented, and understand that Inside Sales is far more than managing orders. They become trusted advisors to their customers by asking thoughtful questions, providing creative product recommendations, and confidently guiding customers toward solutions that align with both their goals and SnugZ USA's operational capabilities.

This individual possesses strong operational awareness and quickly learns what can and cannot be accomplished within production, sourcing, and decorating constraints. Rather than simply saying "no," they collaborate across departments to find alternative solutions that create successful outcomes for both the customer and the company. They take ownership of every project from quote through resolution, communicate proactively, remain calm under pressure, and build lasting relationships through responsiveness, reliability, and follow-through. They enjoy working as part of a highly collaborative team and understand that delivering a magical customer experience requires partnership across Sales, Customer Experience, Production, Purchasing, and other internal teams.

Responsibilities

• Service distributors with quick responsiveness delivering quotes, ideas, solutions, resolutions, and customer service with a relationship-driven mindset.
• Develop action plans to set and help achieve territory goals.
• Manage quoting projects and proactive ideation.
• Manage high-quantity orders.
• Manage and analyze reports and data to pinpoint gaps in growth.
• Work with the Inside Sales Manager and VP of Sales to create, measure, and execute sales strategy.
• Partner with Account Specialist in assigned region to maximize territory coverage and revenue potential on all assigned accounts.
• Give formal presentations to inform accounts of SnugZ USA products, decoration capabilities, marketing programs, and business solutions with a focus on sales.
• Navigate, qualify, and research B2B partnerships; engage via email, phone, social media, and virtual office visits.
• Achieve monthly sales targets by aligning outside sales team to achieve organizational sales goals.
• Achieve expected volume of proactive customer calls while managing inbound requests.
• Practice knowledge of consultative selling approach.
• Develop creative presentations, programs, specials, and flyers for new opportunities.
• Effectively manage multiple projects and assignments through to completion.
• Participate in continuous improvement activities to include idea generation.
• Other duties as assigned.

Skills

• Communicate clearly and professionally with exceptional written and verbal skills.
• High interest in consumer products for marketing events and advertising.
• Strong ability to sell products with an "on-trend" component—understanding trends and how to bring the trend to market.
• High level of competitiveness, positive attitude, enthusiasm, and an eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies on a regular basis.
• Ability to navigate through ERP systems such as Syteline as well as the Microsoft Office Suite.
• Ability to reach decision-makers and quickly determine potential opportunities.
• Must be customer-focused, confident, and goal-driven.
• High adaptability to change.
• High level of integrity.
• Ability to lead by example, motivate a team, delegate, communicate clearly, negotiate, manage change well, improve processes, organize, and build relationships.
• Must be detail-oriented and have strong decision-making skills.
• High level of organization in a high-volume, fast-paced environment.

Requirements

• 2+ years of experience in sales and/or marketing (preferred).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.
• Ability to write routine reports and correspondence and speak effectively before team members in English.
• Bachelor’s Degree in Sales, Marketing, Communications, or Business (preferred).

Physical Demands

• Ability to sit or stand for 8 hours.

Work Environment

Office-type areas.