Account Manager

About the role

The Account Manager position provides supplemental support to the overall client services team. This person is instrumental in ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills, and the ability to balance the needs of the client with the needs of Snow’s business. They must quickly build trust and credibility with internal and external stakeholders and communicate the status of an account to superiors and peers. Daily communication with the client may also be required.

Snow’s business is centered around the patient journey, and the Account Manager must be open, compassionate, and sensitive to the unique life experiences of patients and caregivers. They must incorporate the patient/caregiver experience into the strategies and solutions provided to clients.

Patient Privacy

The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

Responsibilities

• Report to and assist the Account Director
• Interface directly with clients to maintain open and frequent communication
• Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
• Interact with all team members to ensure the accuracy of information exchange and smooth flow of product work in daily business
• Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed
• Keep Account Directors and Vice Presidents apprised of key issues regarding account status
• Identify and implement methods to improve area operations, processes, efficiency, and service to clients
• Identify opportunities for effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics
• Thoroughly understand the disease category, brand strategy, product attributes, main competitors, and major issues for each representative brand
• Interface with clients, contractors, healthcare professionals, and vendors with professionalism
• Attend and contribute to all internal staff meetings
• Promote teamwork by being collaborative and supportive of fellow employees’ projects
• Maintain a favorable working relationship with all employees to promote a harmonious working environment, positive employee morale, productivity, and continued improvement
• Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines
• Maintain accurate, detailed, and honest records such as contact reports, status reports, and dashboards
• Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
• Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies
• Travel up to 20% may be required

Requirements

• Bachelor's degree from a four-year college or university
• Three to five years of related experience and/or training preferred
• Valid driver’s license
• In some instances, a passport may be necessary

Skills

• General understanding of business and marketing concepts
• General understanding of digital/social media marketing platforms and capabilities
• Ability to synthesize and communicate statistics
• Strong communication and presentation skills
• Strong conceptual skills
• Proficient in Microsoft PowerPoint, Excel, and Word
• Excellent organizational skills

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle.

Work Environment

The noise level in the work environment is usually moderate. There is no or very limited exposure to physical risk.