Account Manager

About Us

Founded in 1993, we are one of the leading international travel insurance and specialty benefit management companies in the world. We serve over 800,000 customers annually, including international travelers, US government agencies, corporations, foreign governments, and insurance companies. Our diverse and growing global workforce drives innovation and extraordinary service, guided by our core values.

Our Culture

Our culture defines how we treat each other and our customers. It is built on passion, innovation, and a commitment to putting customers first. Every decision and action reflects our values: customers come first, we innovate, we do the right thing, we own the solution, and we are precise.

Responsibilities

• Negotiate and administer cost-effective agreements with specialty providers to deliver quality healthcare services to inmates at Federal Prisons.
• Support current and future business for the Bureau of Prisons team, securing Letters of Intent and establishing preliminary relationships.
• Analyze data related to payment, utilization, and network gaps.
• Develop strong relationships with executive teams and providers affiliated with our network hospitals to achieve network growth and cost targets.
• Provide high-quality customer service to resolve escalated or challenging customer situations through prompt response and follow-through.
• Negotiate medical claims for out-of-network providers.

Requirements

• Proven experience in provider contracting, including contract and reimbursement negotiation.
• Ability to effectively interact and present information to practice administrators, physicians, and executives.
• Identify network gaps and opportunities through data analysis.
• High attention to detail with an emphasis on customer service best practices.
• Strategic, revenue-driven thinking with a customer-first focus.
• Ability to exercise good judgment, understanding, and confidentiality for account contracts and Request for Proposals.
• Proven organizational skills, time management, strategic planning, change management, and multitasking in a fast-paced environment.
• Demonstrated clear and persuasive communication to ensure accountability and follow-through.
• Proficient in Microsoft Suite.

Qualifications

• Bachelor’s degree preferred.
• 1-3 years of experience in healthcare or contract negotiation preferred.
• Basic understanding of Medicare Parts A and B reimbursement.
• Proven account management or sales support experience.
• Demonstrated problem-solving skills through process improvement and quality enhancements.

Pay

$75,000–$85,000