Account Manager
About The Company
Our client is a boutique music merchandise company based in Los Angeles. They work with some of the most impactful global touring artists in the alternative music space—think Coachella, Lollapalooza, Warped Tour, and beyond. Though they operate at a high level, they’re a tight, independent team doing highly custom, highly creative work for artists on the rise and at the top. As they scale infrastructure to support larger tours and higher-level clients, they are hiring an experienced Account Manager to join the team.
Position Overview
The Account Manager will lead high-level touring merchandise programs for established artists. This person will serve as the primary point of contact for artist teams and management, owning relationships, financial performance, and overall execution of tour merch programs. This role is ideal for someone who can step in immediately, manage complex touring accounts independently, and contribute to continued growth of the client roster.
Key Responsibilities
- Manage end-to-end touring merchandise programs for assigned artists
- Serve as the primary liaison between artist management, tour teams, and internal production
- Oversee tour forecasting, inventory planning, and sell-through analysis
- Manage tour settlements and financial performance tracking
- Collaborate with production, logistics, and e-commerce teams
- Utilize ATVenue and ERP systems (Acumatica) to manage program execution
- Identify opportunities to grow artist programs and revenue
Qualifications
- 5+ years of experience in touring merchandise or live event merchandising
- Proven experience managing high-level touring artist accounts
- Strong understanding of tour settlements, routing, forecasting, and inventory strategy
- Experience working directly with artist managers and tour managers
- Hands-on experience with ATVenue; ERP experience required (Acumatica preferred)
- Familiarity with Shopify and e-commerce integration
- Strong communication and relationship management skills