Account Manager

About the role

Located in Renton, WA. Full‑time, on‑site position.

The Account Manager is the primary point of contact for Radiant’s clients, responsible for building strong client relationships, overseeing local delivery drivers, and ensuring dependable, high-quality transportation service. This is a hands-on, on-site role suited to someone who knows Seattle’s geography well, thrives in a fast-paced small-team environment, and takes pride in solving problems for clients quickly and professionally.

Responsibilities

• Serve as the primary liaison for assigned clients, building and maintaining trusted, long-term relationships
• Assess client needs and partner with internal teams to design tailored transportation solutions
• Respond quickly and professionally to client concerns, keeping satisfaction high
• Identify opportunities to expand services and grow existing accounts
• Monitor account performance to ensure timely, accurate, and reliable service delivery
• Prepare regular account reports, performance metrics, and market insights for clients and leadership
• Track industry trends and competitor activity to inform strategic account decisions
• Manage and support local delivery drivers to ensure safe, efficient, on-time deliveries
• Coordinate closely with operations, logistics, and sales teams for seamless service execution
• Handle day-to-day email communications with clients and internal stakeholders professionally and efficiently
• Contribute actively as a member of a small, collaborative, fast-moving team

Requirements

• High school diploma or equivalent
• Strong interpersonal communication skills, with the ability to build trust and rapport quickly
• Proficient in Microsoft Office Suite, CRM platforms, and email management tools
• In-depth knowledge of Seattle geography, traffic patterns, and local regulations
• Valid driver’s license
• Ability to travel locally for client meetings and occasional industry events
• Strong multitasking and prioritization skills; comfortable overseeing delivery drivers in a fast-paced environment
• Preferred: General coursework or degree in related field
• Preferred: General knowledge of U.S. geography
• Preferred: Familiarity with transportation and logistics processes

Benefits

• Medical, Prescription Drug, Dental and Vision coverage for you and your dependents
• Health Savings Account + Employer Contributions
• Flexible Spending Account options for Medical and/or Dependent Care
• Company provided Life Insurance, Short-term and Long-term Disability Insurance
• 401(k) Retirement Savings Plan + Employer Match
• Paid Time Off for Vacation, Sick, and Company Observed Holidays

Pay

Base pay range: $25.00 - $31.60 per hour.

Schedule

Standard 8‑hour workday with required meal and rest breaks; flexibility to ensure responsibilities are covered during absences.