Account Manager
About the role
Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries. At Quorum, our "product" isn't just our software; it’s our people. We are looking for a 100% remote Account Manager who is a natural relationship-builder and a strategic growth driver.
Key Responsibilities
- Build long-lasting relationships with clients, moving beyond a "vendor" status to become a trusted advisor who understands their unique pain points.
- Drive growth by finding and closing opportunities to bring more of our solutions to the organizations that need them.
- Take pride in "saving" high-risk clients and turning them into loyal brand advocates who provide references and referrals.
- Bridge the gap between our users and our Product/Engineering teams, ensuring that client feedback directly influences our roadmap.
- Leverage AI tools to synthesize account performance and automate reporting, allowing you more time to focus on high-value strategic discussions.
About You
- The Experience: 2+ years in Account Management or Customer Success within the SaaS space, with a proven track record of hitting revenue and retention targets.
- The Communicator: Confident leading Executive Business Reviews with C-Suite leaders and can translate complex software features into measurable business impact.
- The "People Person": Establishes rapport with ease—whether in-person or online—and naturally channels empathy into effective client advocacy.
- Tech-Passionate: Loves teaching people how technology can solve their everyday problems and make their professional lives better.
- Civic-Minded: Excited by the opportunity to impact politics and public affairs; perhaps you’ve worked on a campaign or are a self-proclaimed "news junkie."
About the Account Management Team
We are responsible for ensuring that clients have an amazing experience with Quorum. We are Educators, Advocates, Creative, and a Community. We are an AI-forward team—AI is built into how we work, think, and grow. We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C.
Our Work Environment
- Flexible Paid Time Off
- Four Day Weekends for President’s Day, Memorial Day, and Labor Day
- Free Subscription to LinkedIn Learning to support professional development
- Invest in Yourself Days - one designated day per quarter dedicated to your professional development!
- Work from Home Reimbursement for home office support
- 401k match
- Health & Financial Wellbeing support
- Comprehensive medical, dental, and vision insurance plan options
- Virtual and in-person team events
- Community groups open to all team members
- Paid 12 weeks off for parental leave
Compensation
Base range of $65,000 - $80,000 based on experience + variable compensation. This is a full-time remote position, Exempt - not eligible for overtime. Our Commitment to Pay Transparency: What Does That Mean For You?
We will not ask you what you are currently earning. We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. We will be transparent about our compensation structure so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them. We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled