Account Manager

About the role

The Account Manager serves as BBB Central New England's primary relationship manager for businesses throughout Central Massachusetts. This role combines business development, account management, and retention responsibilities to support BBB's mission and organizational growth.

Responsibilities

• Increase the number of new Accredited Businesses within the assigned territory by a minimum of 10 new accreditations per month.
• Possess strong communication, presentation, and relationship-building skills.
• Manage multiple priorities and work independently.
• Manage CRM records, activity tracking, pipeline reporting, and account documentation.
• Provide regular territory and account performance updates to leadership.
• Meet established monthly, quarterly, and annual performance goals related to accreditation growth, retention, engagement, and revenue generation.
• Support additional revenue-generating initiatives and special projects as assigned.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field preferred; equivalent professional experience will be considered.
• Three to five years of experience in account management, business development, sales, customer success, relationship management, or a related field.
• Proven success achieving sales, retention, customer service, or account management goals.
• Strong communication, presentation, and relationship-building skills.
• Ability to manage multiple priorities and work independently.
• Proficiency in Microsoft Office Suite, CRM systems, and BBB platforms.
• Knowledge of Central Massachusetts communities, business networks, and regional economic landscape preferred.
• Bilingual or multilingual proficiency strongly preferred.
• Reliable transportation and willingness to travel regularly throughout Central Massachusetts.

Skills

• Relationship-building and consultative sales skills
• Strong verbal and written communication skills
• Customer retention and account growth strategies
• Public speaking and presentation skills
• Territory development and community outreach
• Cultural competency and ability to engage diverse business communities
• Bilingual or multilingual communication skills preferred
• Problem-solving and conflict resolution skills
• CRM/database management and reporting proficiency
• Time management and independent work skills

Benefits

• Hourly Rate: $22.00 - $28.00 per hour
• Commission: Eligible to participate in BBB Central New England's approved Account Manager Commission Plan.
• Bonus: Annual performance bonus eligibility
• Benefits: Health insurance, retirement plan, paid time off, and professional development opportunities