Account Manager

About the role

This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.

Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
• Execute shorter sales cycles across transactional to moderate complexity opportunities.
• Build account plans focused on wallet-share growth and product adoption.
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
• Cross-coordinate with CX, Product, and Solutions teams while retaining commercial ownership.
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.

Requirements

• Extensive knowledge and application of principles, theories and concepts.
• Complete knowledge of all job functions and the broad industry best practices, techniques and standards.
• Determine the best approach to achieve results and provide suggestions to improve policies and procedures.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.

Qualifications

• Typical experience: 5+ years in related role or experience.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Experience in account management, commercial growth, or expansion-focused sales roles.
• Demonstrated ability to manage recurring revenue relationships.
• Education: University degree preferred.
• Experience managing high-volume account portfolios.
• Experience in subscription-based or recurring revenue environments.
• Familiarity with renewal and expansion sales frameworks.

Skills

• Knowledge of digital and workflow-enabled engagement models.
• Ability to manage high-volume account portfolios.
• Experience in structured sales methodologies.
• Strong discovery and value articulation skills.

Benefits

• Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best.
• Cision is proud to have signed the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
• Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

Pay

The OTE range for this role is $45,000- $73,000 USD and will vary based on a wide range of factors including location, experience, qualifications and team.

Schedule

N/A