Account Manager

Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits—to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist.

About the role

The Account Management team is responsible for working closely with the Customer Success and Sales teams to renew clients and expand their contracts via upsells and cross-sells.

Responsibilities

• Develop opportunities through both warm leads and whitespace prospecting.
• Act as the “quarterback” with customers and internal teammates to ensure high satisfaction and growing revenue in our Mid Market Account base.
• Build a strong point of view on how to help the customer and drive value to Placer.
• Segment book of business to ensure proper focus and resourcing to top opportunities.
• Partner with the Customer Success, Sales Development, and Solutions Engineer teams to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
• Build credibility and trust while influencing buying decisions.
• Drive existing customer conversations around new products to hit expansion quotas.
• Manage the sales process whether during renewal timing or outside the typical renewal cycle.
• Forecast projected expansion sales and renewals.
• Provide regular updates on status to management and escalate as appropriate.
• Drive conversations with customers on multi-year contracts.
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
• Be an expert negotiator selling the value of our products.
• Work cross-functionally to develop retention and expansion strategies.

Requirements

• BA/BS or similar college-level education.
• 5+ years selling or managing existing accounts in the B2B Software space.
• Experience working with G-Suite: Gmail, Google Slides, Sheets, etc.
• Advanced understanding of working with SFDC or relevant CRM.
• Excellent, clear verbal and non-verbal communication skills.
• A positive attitude and a selfless approach to teamwork.
• Knowledge of retail, real estate, financial services, or CPG is a plus.
• Proven ‘problem solver’ with the ability to work in a fast-paced, ever-growing startup organization.
• Travel is required 30% of the time for conferences.

Benefits

• Competitive salary.
• Excellent benefits including medical, dental, and vision coverage.
• Flexible time off.
• 401K and equity awards for certain roles.
• Fully remote work environment.

Pay

The U.S. annualized pay range for this position is $90,000-$125,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. Base pay offered within the stated range may vary depending on multiple individualized factors, including job-related skills, professional experience, education and licenses (if applicable), work location, and compensation market data.