Account Manager

Description

The Account Manager builds and maintains strong customer relationships to drive sales, ensure customer satisfaction, and identify new business opportunities. This role acts as the main point of contact for customers, using independent judgment to negotiate pricing and terms, and collaborating with internal teams to deliver solutions.

• Develop and foster relationships with new and existing customers (engineers, plant managers, sales, purchasing, marketing).
• Serve as the main contact between Phoenix Mecano and customers.
• Understand customers’ business needs and recommend appropriate products/services.
• Negotiate pricing and terms independently within department guidelines.
• Collaborate with finance and sales management to resolve customer issues (billing, payment, financial terms).
• Substantial knowledge of our products is important as well as coordinating with other internal stakeholders (engineering, production, supply chain) to deliver customized solutions.
• Develop strategic business plans with customers and introduce new solutions.
• Meet with customers (in-person or virtual) to discuss products, resolve issues, and ensure satisfaction.
• Generate repeat business and track customer interactions in CRM.
• Review account/market/channel data and develop plans for customer and order acquisition.
• Understand and monitor sales metrics/analytics to ensure account growth.
• Engage with customers through social media (LinkedIn/Sales Navigator).

Requirements

• Strong relationship-building and communication skills.
• Ability to analyze data, negotiate, and present solutions.
• Professional phone etiquette and customer service.
• Ability to work independently, adapt to change, and resolve issues proactively.
• Experience with ERP and CRM systems (Microsoft Dynamics 365 preferred).
• Manufacturing experience and ability to engage directly in a technical manner.
• Experience with sales automation tools and technologies for data-driven decision making (CRM Copilot, Teams, Forecasting, Dashboards, Marketing Integration).
• Bilingual skills are a plus.

Physical Requirements

• Continuously and regularly required to sit or stand at desk.
• Continuously required to talk and hear.
• Occasional travel 0-15%.

Learn More

Learn more about us at www.phoenixmecano.com or LinkedIn: Phoenix Mecano North America.