Account Manager

About the role

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: The Account Manager is responsible for day to day support of their assigned book of business and works closely and collaboratively with the Benefits Consultant and/or Client Executives to ensure service deliverables meet and exceed client expectations. The AM serves as one of the clients’ main point of contact for any benefit‑related service needs.

Responsibilities

• Supports and maintains assigned book of business
• Works closely with Benefits Consultants and/or Client Executives to manage the entire renewal/marketing process
• Manages day to day client issues
• Conducts enrollment meetings as needed virtually and in person
• Conducts regular face‑to‑face meetings with clients
• Assists clients with 5500 form filings, as applicable
• Builds relationships with clients through proactive communications
• Effectively and efficiently supports complex accounts and high‑level service deliverables

Requirements

• Must be self‑motivated and disciplined
• Possess excellent written and verbal communication skills
• Possess strong organizational skills
• Must be very detail‑oriented
• Maintains a positive demeanor when dealing with internal and external clients/teams/vendor partners
• Ability to thrive in fast‑paced environment

Experience

• Proficiency in all Microsoft Office products; required
• Bachelor’s Degree, preferred
• Experience with database applications, a plus

Pay

Base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on individual performance and/or the company’s performance.

Benefits

• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non‑exempt employees
• Robust learning and development programs
• Reimbursement of job‑related expenses per company policy
• Employee perks and discounts