Account Manager

About the role

This Account Manager position focuses on maintaining and developing relationships with new and existing customers. Responsibilities include supporting existing business, introducing customers to new services and product offerings, and developing new leads. As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. All associates are expected to learn, embrace, and actively model our core values.

Responsibilities

• Serve as a knowledgeable resource to customers by asking relevant questions, gathering pertinent information, and providing accurate and competitive quotes with superior solutions.
• Establish and maintain strong business relationships with each customer.
• Act as the primary contact for clients and customers.
• Respond promptly to customer inquiries and accurately enter orders.
• Track specific quotes daily, including aluminum, heavy-duty steel, and other special requests.
• Ensure specifications and details are complete on all quotes.
• Exercise pricing authority on quotes up to a pre-approved limit; review quotes exceeding this limit with sales management.
• Keep management informed of lost business on a weekly basis.
• Enter and maintain client information files in the computer system.
• Make order changes as needed to meet customer needs.
• Perform other duties as assigned.

Requirements

• Associate’s or Bachelor’s degree in sales, business management, or a related field.
• Minimum of one year of demonstrated sales experience; experience with metals preferred.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook), Pert/GANT charts, and MRP/ERP systems.
• Ability to establish and maintain strong rapport and positive relationships at all levels.
• Excellent communication, interpersonal, and team-building skills.
• Outstanding organizational and planning abilities.
• Positive attitude, ability to multitask, and strong follow-up skills with a sense of urgency.