Account Manager

About the role

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. The Account Manager is responsible for claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.

Responsibilities

• Acts as a resource for clients to help them resolve any day-to-day plan administration/benefits issues pertaining to: billing, paperwork/plan documents, ongoing enrollment/eligibility, benefits administration systems, and client portals.
• Works closely with insurance carrier representatives to stay on top of product and systems updates.
• Assists Account Executive with annual renewal process, as needed, including marketing and organizing proposals, enrollment materials and benefits administration system updates, posting documents to online system/portals, open enrollment processing.
• Responsible for documentation of internal files and databases with all client data and communication in Salesforce.
• Handles special projects for Account Executive, as needed.
• Assists Advisors and Account Executives with scheduling, and meeting preparation as needed.

Skills

• Proficiency in processing large amounts of information on an ongoing basis
• Exceptional attention to detail and time management skills
• Strong aptitude for organization and prioritization
• Desire to work in a fast-paced environment with flexibility in duties and responsibilities
• Effective verbal and written communication
• Ability to work on projects with a team or on an individual basis
• Proficiency in PC, Microsoft Office Suite and the ability to learn software/technology quickly

Requirements

• 2 years’ experience in Employee Benefits Administration or related field.
• Bachelor’s Degree preferred.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs

Pay

The base salary range for this position is $73,300 – $90,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.