Account Manager

Responsibilities

• Build and maintain strong, lasting relationships with clients, including developers, utilities, and funds, supporting them in integrating Modo Energy’s solutions into their strategic decision-making processes while identifying upsell and cross-sell opportunities to drive account growth.
• Serve as the primary point of contact for a portfolio of clients, focusing on account growth, retention, and achieving revenue targets.
• Guide customers in using Modo Energy’s software suite to construct long-term power market scenarios, leveraging your expertise in power markets, while helping clients navigate and interpret complex results and resolving troubleshooting issues.
• Collaborate with team leadership to coordinate resources and support strategic initiatives across the user base, ensuring alignment with client goals and product team insights.
• Gather and communicate client feedback and pain points to the product team, contributing to continuous improvement and the product roadmap.
• Oversee the integration of Modo Energy’s software suite into client operations, ensuring smooth adoption, proactively monitoring account health, and taking steps to prevent and resolve potential issues.
• Understand client pain points and convey these back to the product teams to refine product roadmaps according to user needs.
• Monitor, track, and report on health of software accounts, taking proactive steps to anticipate and resolve incidents before escalation.
• Implement initiatives to promote Modo Energy’s software community within the region and foster client engagement.

Qualifications

• 4+ years of experience in customer success, account management, or sales, ideally within a SaaS, energy, or tech environment.
• Experience in roles where you have carried a revenue target or have been involved in driving account growth is a key requirement.
• Deep interest and knowledge of SaaS products; interest/experience in power markets/energy transition is a plus.
• Excellent communication skills, capable of explaining complex topics of both technical and non-technical audiences across different seniority levels.
• Strong process management skills, with experience in leading and delivering time-critical projects.
• Confident stakeholder management abilities, able to collaborate cross-functionally to drive new initiatives.
• Self-starter with a creative problem-solving approach.
• Prioritize proven ability to analyze, interpret, and derive insights from complex quantitative data.

Preferred Skills

• Familiarity with CRM and customer success platforms to monitor client health and track account growth opportunities.