Account Manager

About the role

Account Managers are responsible for building and maintaining strong long-lasting customer relationships. Account Managers should have excellent interpersonal and organizational skills, and a proven track record in Account Management. They are responsible for establishing key account strategies, the objectives and tactics to support them, and the measures to track success.

Responsibilities

• Responsible for ensuring 100% customer satisfaction
• Be the primary point of contact and build new long-term relationships with customers
• Maintain good business relations with existing contract customers
• Achieve new, add, and renew annual sales quota to the desired gross margin requirements
• Assist with developing brochures, social media, and other marketing items
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Oversee customer account management, including negotiating contracts, and agreements to maximize profits
• Keep accurate records pertaining to inventory and account notes
• Conduct inside sales by contacting potential and existing customers via phone and e-mail
• Satisfy customers' needs and requests by responding to all inquiries in a timely manner
• Feeding back all suggestions for improvement and market research to management
• Be a positive representative of the company and its brand in the marketplace
• Conduct all sales activities with the highest degree of professionalism and integrity
• Obtain a working knowledge of core products and services
• Maintain professional appearance

Qualifications

• 3-5 years of Outside Sales experience (preferred but not required)
• Valid State Driver's License; must meet insurability standards
• Knowledge in the transportation industry, a plus
• Proven account management or other relevant experience
• Experience in delivering client-focused solutions based on customer's needs
• Excellent word processing and spreadsheet skills
• Comfort with working under pressure in a fast-paced environment
• Understanding of consumer behaviors and industry trends

Benefits

• Comprehensive health, dental, and vision insurance
• Safe Harbor Retirement savings plan with company match
• Paid time off and holidays
• Ongoing training and professional development opportunities
• Opportunity to work with a leading company in the commercial tire industry

Company Overview

Border Tire is all things tire. We are a Michelin Commercial Service Network Dealer (MCSN) specializing in medium-duty, heavy-duty, agricultural, and industrial-size tires. We carry a wide variety of brands to meet your needs. Join a leading provider of commercial tire solutions in California, renowned for our exceptional products and services. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. We seek dynamic and driven individuals to join our team and contribute to our success.