Account Manager

Duties And Responsibilities

• Maintain and strengthen relationships with top house accounts by conducting monthly check-in calls to ensure high-quality customer service, address concerns, and identify opportunities for growth.
• Serve as the main point of contact for inbound calls and emails from clinics, providing timely responses to inquiries, protocol changes and questions related to house accounts.
• Proactively reach out to lost or slowed accounts to assess their needs and work hand in hand with the Business Development Managers to facilitate re-engagement.
• Accurately update and maintain accounts in Systoc, ensuring that all client information remains current.
• Complete and submit win-back forms for the Business Development Managers, documenting company details, key contacts and other relevant account information to support the re-engagement process.

Qualifications

• Prior experience in inside sales, customer service, or account management preferred.
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask, stay organized, and meet deadlines.
• Self-motivated, proactive, and capable of working independently and collaboratively.