Account Manager

About the Role

We are seeking an Account Manager to join our restaurant team. In this role, you will own and grow customer relationships by acting as their trusted partner and strategic advisor. While ensuring customers receive ongoing value and support, your primary focus is customer retention. You will also be responsible for driving account growth. Success will be measured by your ability to retain our customers, activities and revenue expansion.

Responsibilities

• Manage a complex portfolio of customer accounts as the primary point of contact and trusted restaurant solutions advisor.
• Build strong, long-term relationships with decision-makers and key stakeholders.
• Define customers’ business objectives, challenges, and requirements to align solutions that expand usage and drive upsells.
• Develop and execute account plans focused on growth targets, renewals, and revenue expansion.
• Track and report on customer health, product adoption, and usage trends; proactively mitigate churn risk.
• Deliver value through business reviews, performance insights, and ROI-driven recommendations.
• Collaborate cross-functionally with sales, product, and support to ensure customer success while meeting growth objectives.
• Negotiate contract renewals and expansions with a focus on maximizing account profitability.
• Stay current on industry trends, competitive offerings, and customer feedback to identify new opportunities.
• Act as the voice of the customer internally, influencing product and service improvements.

Requirements

• Proven experience in account management, customer success, or sales, with a proven record of meeting or exceeding revenue goals.
• Strong relationship management and communication skills, able to engage at both executive and operational levels.
• Demonstrated ability to identify upsell opportunities and close expansion deals.
• Strong problem-solving and analytical abilities, including using data to drive decision-making and account growth.
• Proficiency with CRM software and account management tools to track pipeline, revenue, and account health.
• Highly self-motivated, results-driven, and able to manage multiple accounts with accountability to performance metrics.
• Excellent organizational and time management skills to balance customer needs with revenue objectives.
• Team-oriented mindset with the ability to collaborate across departments while owning growth outcomes.

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Experience in B2B SaaS, retail technology, or hospitality/restaurant technology.
• A data-driven, consultative approach to account management and growth.

Skills

• CRM software proficiency.
• Account management tools proficiency.
• Data analysis and reporting skills.
• Customer relationship management.
• Strategic planning and execution.
• Collaboration and teamwork.

Benefits

We offer a highly competitive benefits package designed to support our employees’ health, financial well-being, and future growth. Health Coverage: 90% company-paid premiums for medical, dental, and vision under our HDHP plan, or a robust buy-up plan with 60% company coverage. Retirement Savings: 401(k) with a matching contribution of up to 4%, fully vested from day one. Total Well-Being: Additional benefits and resources to help you and your family thrive at work and at home.

Pay

Competitive salary commensurate with experience.

Schedule

In-office role.

Location

MUST BE BASED IN OR WILLING TO RELocate TO TAMPA, FL.

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.