Account Manager

Day-to-Day Duties and Responsibilities

• Communicate with and directly support Sales Representatives to coordinate successful and on-time delivery of marketing promotions
• Cook samples and marketing materials for clients as directed
• Communicate with customers by phone or email to build excellent relationships in order to provide great customer service
• Analyze and submit new orders with order follow-up from production to delivery
• Continually review orders for changing priorities in order status to properly respond to material, delivery, and lead time requirements
• Cook order shipping logistics
• Liaison with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates
• Resolve logistics issues or shipping delays with a sense of urgency
• Maintain prospect, customer, and supplier information in systems as needed
• Complete miscellaneous tasks to support sales efforts as needed
• Other duties as assigned

Qualifications

• Strong communication, time management, and prioritization skills
• 4+ years professional experience
• Trustworthy with ethics and integrity demonstrated at the highest level
• Deadline-oriented with a strong sense of urgency
• Detail-oriented with a high level of accuracy
• Creative problem solver that can operate under short deadlines
• Team player with a willingness to chip in and do whatever is needed to get the job done
• Strong attention to detail, ability to manage own time efficiently, produce high quality work and meet deadlines consistently
• Able to multi-task in a fast-paced environment with regular interruptions
• Team player with grit to do whatever is needed and persevere through any challenge
• Experience in the Promotional Products or Special Markets industry a plus
• Experience with Logistics, Supply Chain, or Transportation a plus
• Bachelor’s degree preferred but not required
• Ability to identify and meet customers’ needs and requirements
• Outstanding communication skills, both written and oral
• Professional, friendly, polite interaction with suppliers, brokers & clients
• Proficient with Microsoft Office Suite with a strong knowledge of data entry and office systems