Account Manager

About the role

Ultimately, this person should leave the team stronger than they found it, creating an environment where people are empowered to deliver, grow and take ownership, rather than relying on one individual to solve every problem.

Whilst strong technical US payroll knowledge is essential, we are deliberately looking for someone who can provide leadership, stability, and coaching, rather than simply an experienced payroll processor. A bonus if they have stepped into roles in similar circumstances.

Responsibilities

• Lead a medium to large US payroll function.
• Ensure compliance with US payroll legislation, taxation, and regulatory requirements.
• Manage, develop, and coach payroll teams to foster growth and ownership.
• Maintain operational excellence while balancing multiple competing priorities.
• Provide strong stakeholder management, including challenging requests and managing expectations.
• Operate as a confident decision-maker with minimal direction.

Requirements

Essential

• Proven experience leading a medium to large US payroll function.
• Strong knowledge of US payroll legislation, taxation, and compliance.
• Experience managing, developing, and coaching payroll teams.
• Excellent organizational and prioritization skills, with the ability to remain calm under pressure.
• Confident decision-maker who can operate independently without requiring continual direction.
• Strong stakeholder management and communication skills, including the confidence to appropriately challenge requests and manage expectations.
• Experience balancing multiple competing priorities whilst maintaining operational excellence.

Highly desirable

• Experience using PeopleSoft Payroll, as our immediate priority is maintaining operational stability during our ERP transformation.
• Experience supporting payroll teams through periods of organizational or system change.
• Experience working within large, complex, or global organizations.
• Exposure to ERP implementations (Oracle Fusion or similar) would be beneficial but is not essential.