Account Manager

About the Role

Martindale-Avvo Leads Division is seeking a sales‑oriented, consultative Account Manager to retain and grow a book of ~200 legal clients. You will act as a trusted advisor, onboard new clients for long‑term success, run data‑driven performance reviews, and drive revenue through strategic upsells while proactively minimizing churn.

• Own a portfolio of ~200 law‑firm and legal‑service clients, building strong, long‑term relationships.
• Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
• Conduct regular, data‑driven performance reviews to measure ROI, identify opportunities, and recommend optimizations.
• Drive revenue growth through consultative upselling and cross‑selling of relevant Martindale‑Avvo solutions.
• Proactively monitor client health signals and intervene to prevent churn.
• Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
• Maintain accurate records in CRM and prepare clear reporting for leadership.

Qualifications

• 3+ years in account management, client success, or consultative sales—experience with legal industry clients strongly preferred.
• Demonstrated ability to manage and grow a portfolio of accounts.
• Comfortable with numbers and using data to drive recommendations.
• Strong problem‑solving skills and a proactive, client‑first mentality.
• Organized, self‑directed, and able to prioritize across a large book of business.

Nice to Have

• Familiarity with Martindale‑Avvo products or similar legal marketing platforms.
• Experience with Salesforce (or similar CRM) and email tools such as Outreach.

Pay

The rate for this role is expected to be at $21.64/hourly plus commission and will depend on your skills, qualifications, and experience.

Benefits

• Health insurance options such as medical, dental, and vision coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO).
• Paid holidays.
• Commuter benefits.
• Access to Employee Assistance Program (EAP) and well-being coaching services.
• Voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services.