Account Manager

Summary

The Account Manager is responsible for all maintenance tasks within an account and for being onsite overseeing the work as it is performed. The role may involve supervising one large account or a large geographically separated unit. Responsibilities include interviewing and hiring the crew, providing training and supervision, and interfacing with customers and tenants to ensure satisfaction. The primary goal is to become an important resource for both the customer and the company, keeping the customer’s best interests in mind for all scheduling decisions. Success is measured by a high‑morale, people‑oriented organization that meets or exceeds customer expectations while achieving quality and profit objectives.

Responsibilities

• Ensures that work identified in specifications is performed properly, on time, safely, and within budget.
• Schedules and coordinates custodial duties and current services.
• Prepares schedules and supervises work assignments for all personnel.
• Inspects work of subordinates.
• Uses computer products to track work.
• Conducts training for employees.
• Orders all cleaning supplies and equipment.
• Maintains security of all tools, equipment, and supplies.
• Administers the Safety Program at the account.
• Administers personnel policies in accordance with the Human Resource Policy Manual.
• Prepares required reports.
• Enforces the account dress code.
• Responds daily to requests from the Director of Operations.
• Completes all work in a professional manner consistent with industry and safety standards.
• Performs any other duties as assigned.

Requirements

• College degree in Business Administration is highly desirable, or equivalent work experience leading projects.
• 5+ years experience managing large janitorial facilities of 300,000 sq ft or more.
• Experience in recruiting, hiring, training, quality control management, customer relationship management, task scheduling, and budget management.
• Proficient in MS Office, timekeeping software, and other office equipment.
• Ability to pass a State and Federal Government background check.
• Valid driver’s license and personal vehicle for transportation.
• Experience working in an entrepreneurial and rapidly growing environment.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance