Account Manager

We currently have an exciting opportunity for an Account Manager to join our Political Accounts Team, driving long-term customer retention by establishing i360 as the preferred partner for the pro-free-market political community.

About the role

As an Account Manager, you will build strong relationships with customers and serve as their day-to-day point of contact. You will guide onboarding and adoption of i360's products and services, identify and close gaps between product usage and customer needs, and create long-term value for clients. This role requires experience in customer success, account management, or client services within SaaS, data, or technology, combined with a background in campaign, nonprofit, or Political Action Committee work.

Responsibilities

• Demonstrate exceptional written and verbal communication skills to effectively engage diverse audiences and drive successful account management outcomes
• Cultivate and strengthen partnerships with current clients, with the goal of long-term retention of a loyal customer base
• Keep abreast of the competitive landscape and articulate i360's unique advantages and customer-centric returns on investment
• Manage complex accounts by working collaboratively and adapting quickly in a fast-paced, high-pressure environment
• Achieve mastery of the i360 product suite and promptly deliver tailored client solutions
• Serve as the primary day-to-day point of contact for a portfolio of customers, building trusted relationships that support long-term success
• Proactively engage customers to understand their goals, monitor account health, and identify risks before they affect retention
• Facilitate discussions around product adoption and recognize opportunities to expand and deepen usage
• Coordinate across internal teams to resolve customer needs

Requirements

• Experience in account management, customer success, or client services with political data, software, or technology
• Experience working with campaigns, nonprofits, advocacy groups, or Political Action Committees
• Experience serving as a primary point of contact for customers or clients, responsible for retention, satisfaction, or account growth
• Experience identifying customer needs and recommending solutions to achieve desired outcomes
• Experience engaging with customers and working with customer-facing technology products, voter data, CRM, grassroots engagement, or political analytics platforms to implement/resolve customer needs

Qualifications

• Experience with the i360 product suite
• A professional political nonprofit and advocacy network
• Experience managing a portfolio of customer accounts and building client relationships

About Us

i360, where “The Data Is the Difference”, is the premier data and technology provider dedicated to advancing a free and prosperous society through the campaign, nonprofit, and advocacy communities. We are on a mission to build the next generation of political technology and are actively searching for enthusiastic team members who are passionate about our mission and move with a sense of purpose and urgency.

Pay

For this role, we anticipate paying $80,000 - $120,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength.

• Medical, dental, and vision insurance
• Flexible spending and health savings accounts
• Life insurance, ADD, and disability coverage
• Retirement plans
• Paid vacation/time off
• Educational assistance
• Infertility assistance (eligibility criteria apply)
• Paid parental leave and adoption assistance (eligibility criteria apply)