Account Manager

Key Responsibilities

• Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• Help clients interpret narrative and social listening data to inform their communications strategy
• Build and deliver client-facing reports summarizing platform insights and emerging trends
• Serve as the primary point of contact for client questions, training, and ongoing support
• Manage renewals and identify opportunities to expand client engagement with the platform
• Relay client feedback internally to support product improvements
• Collaborate with internal teams to ensure a smooth, high-touch client experience

Required Qualifications

• Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
• Strong written and verbal communication skills with a polished, client-facing style
• Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)