Account Manager
Hire Hangar · North Laurel, MD · 2 mo ago
On-sitePublic RelationsFull-time
Key Responsibilities
- Onboard new clients and guide them through platform setup, dashboards, and alerting tools
- Help clients interpret narrative and social listening data to inform their communications strategy
- Build and deliver client-facing reports summarizing platform insights and emerging trends
- Serve as the primary point of contact for client questions, training, and ongoing support
- Manage renewals and identify opportunities to expand client engagement with the platform
- Relay client feedback internally to support product improvements
- Collaborate with internal teams to ensure a smooth, high-touch client experience
Required Qualifications
- Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
- Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
- Strong written and verbal communication skills with a polished, client-facing style
- Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)