Account Manager

About the role

Hi Marley is an AI-powered software company transforming how the P&C industry communicates, focusing on operational excellence, automation, and a human touch. We are seeking an Account Manager to join our Growth Team in Boston.

Responsibilities

• Serve as key point of contact for assigned accounts and customer strategy, while nurturing long-term relationships
• Understand customers' business objectives and develop strategic account plans to meet their needs
• Work cross-functionally with Marketing, Product, Design, and Engineering to execute account strategy
• Understand complex roles and organizational structures to maximize the value of Hi Marley for the customer
• Partner with the Customer group to ensure customers receive maximum value and adoption
• Responsible and accountable for building pipeline and achieving revenue targets; carry a quota aligned to specific strategic accounts
• Maintain timely and accurate reporting of the pipeline, account plans and activities
• Monitor the company's industry competitors, new products, and market conditions
• Demonstrate industry expertise on key business issues, processes and trends as well as develop and demonstrate Hi Marley solution domain expertise
• Attend events and conferences to improve the Hi Marley brand visibility and network
• Accurately capture and report all aspects of account and opportunity information within a sales force automation (SFA) system

Requirements

• 4+ years in account management, closing enterprise software deals
• Experience selling in longer sales-cycle environments (6 mo.+)
• Experience working with large, complex Enterprise accounts
• The ability to build authentic relationships both internally and externally
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Comfort in a startup environment – we move quickly and wear many hats in a dynamic environment
• Comfort with travel – expected 30-40% to develop and maintain relationships
• Experience in Property & Casualty insurance is a plus
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Qualifications

• Comfortable with a flexible, hybrid work environment
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Excellent interpersonal and communication skills
• Ability to manage multiple projects simultaneously

Skills

• Strategic account planning and management
• Customer relationship management
• Collaboration across departments
• Effective communication and presentation skills
• Understanding of P&C insurance industry
• Knowledge of AI and emerging technologies

Benefits

• Equity grants for all employees
• 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy

Pay

The annual base salary for this role is expected to fall within the range of $55,000–$105,000, depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

Schedule

This role requires 2-3 days per week in the Boston office.