Account Manager

POSITION SUMMARY

HI-LEX NA is seeking a dynamic leader for the Account Manager position. This leader will be responsible for managing a customer relationship, aligning with the organization's mission, vision, and objectives. The role may involve indirect leadership of an extended team of 8 (account managers and sales administrators). Success hinges on balancing market knowledge, a structured approach to account management, cultivating new opportunities, and tactically executing long-term commercial customer relationships. This role is the primary leader for a group of customers carrying significant authority and responsibility. The opportunity offers a challenging and rewarding experience to positively impact HI-LEX's long-term vision by leading commercial customer relationships, and coaching and mentoring commercial and cross-functional teams to inspire customer satisfaction.

KEY ROLES AND RESPONSIBILITIES

• Responsible for the development of an annual fiscal sales budget & 5-year forecasts for the customer this role represents across our product portfolio.
• Supports the creation and maintenance of business development strategies to identify new markets, business opportunities and customer / competitor strategies.
• Establishes and sets customer-penetration strategies for responsible customers to achieve annual and long-term sales objectives.
• Leads, trains and develops team members to achieve specified personal and corporate growth objectives.
• Sustains and executes within the structure and process of commercial organization from opportunity prospecting through production / service.
• Utilizes and maintains CRM tools within the organization to provide real-time data and use.
• Responsible for developing and obtaining approvals for quotations based on approval level requirements.
• Manages customer portals, Quote submissions and customer required administration directly or through the team.
• Supports marketing plans including templates, marketing materials, brand identity, Customer Segmentation, Digital Marketing, Market research, public relations, and customer demonstrations.
• Collaborates with other internal departments (purchasing, quality, engineering, etc) to meet and exceed customer expectations.
• Develops & maintains relationships with customer decision-advisors at the specific customer sector.
• Leads continuous improvement activities to increase the efficiency and effectiveness of sales processes & procedures.
• Prepares and presents Quality Management System metrics to senior executive management.

Qualifications

• Education: 4-year degree in business administration, marketing, engineering or equivalent. MBA or MS degree preferred.
• Functional Experience: Above average computer skills with proficiency of MS office applications and knowledge of CRM / ERP systems. Experience with and knowledge CRM tools preferred. Experience with the Primary US customer base including GM, SLTA, Ford, Toyota, Honda and Nissan. Experience with start-up EV customers (Tesla, Rivian, Scout, etc) is a plus. Experiences in adjacent industries such as aftermarket, recreational vehicles, equipment manufacturing is a plus.
• Core Competencies: Minimum 4+ years business development, account management or sales experience with an automotive background. Minimum 2+ years in people leadership experience. Preferred people leadership within an automotive commercial management team. Experience in sales organization process, procedures and ontology to evolve the current processes / systems.
• Physical Requirements: Office environment with noise from computer peripherals such as printers and plotters. Sometimes works around factory equipment.