Account Manager

About the role

HPI is a respected industry leader with over 44 years of experience in providing health and benefit solutions to employers. Our Account Manager (AM) plays a crucial role in coordinating and managing plan implementations for both new and existing clients.

Responsibilities

• Coordinate and manage plan implementation for new clients, including producing educational materials, conducting benefit meetings, and designing and communicating plan designs.
• Collaborate with internal staff to resolve service issues, communicate plan design changes, and handle renewals and other relevant information.
• Develop all employee/employer materials and prepare reports requested by employers/brokers.
• Aid clients/brokers with analysis of reports, compliance and reporting requirements related to benefit plans, and federal mandates.

Requirements

• Bachelor’s degree or equivalent experience in client services, preferably in the healthcare industry.
• Three to five years’ experience in client services.
• Effective communication skills across all levels.
• Proven ability to prioritize, multitask, and meet deadlines.
• Detail-oriented, analytical, proactive, and able to work independently and collaboratively.
• Understands system interactions and maintains confidentiality.
• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Qualifications

• Passion for making a difference in employer and employee relationships.
• Ability to work in a fast-paced, dynamic environment with frequent travel.

Skills

• Strong organizational and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks simultaneously.
• Knowledge of healthcare industry regulations and compliance.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.
• Fitness reimbursement program.
• Employee assistance program.
• Flexible spending account and health savings account.
• 401(k) and quarterly bonuses.
• Generous paid-time off and volunteering opportunities.
• Educational assistance and professional development opportunities.

Pay

Compensation is commensurate with experience.

Schedule

The position involves significant travel and flexible scheduling to accommodate client needs.