Account Manager

About the Role

The Account Manager is responsible for growing sales and contact base within their assigned territory by visiting and calling on customers, prospects, and leads in their specialized market. They also handle receiving, processing, and recording customer orders while coordinating with internal teams that support ordering, delivery, and billing.

Responsibilities

• Schedule outside sales visits and process outbound calls to market product sales; identify needs and opportunities; and find solutions for customers.
• Prospect, generate leads, follow up, and expand territory by growing contracts in other departments.
• Receive customers' calls, faxes, and emails; provide quotes and information about products & services; process concerns/problems; and enter orders using company systems.
• Attend trade shows, set up booths, and market products.
• Attend computer and customer process training.
• Train new employees in processing customer accounts as needed.
• Open accounts for customers by creating new records in the database.
• Track the disposition of customer deliveries.
• Cross-sell and up-sell to all customers.
• Provide customers with the opportunity to receive samples, promotional products, or evaluation orders and follow up in a timely manner to close sales.
• Troubleshoot work-related problems by sharing new ideas with team members and supervisors; take responsibility for departmental success.
• Refer customers with estimated shipping costs.
• Introduce and discuss top product lines with every customer.
• Work with all company departments (Manufacturing, Resource, Accounting, Returns, etc.) to facilitate customer solutions.
• Attend new and existing product training and team meetings.
• Maintain regular and predictable attendance.
• Work safely to prevent on-the-job injuries by following ergonomic guidelines.
• Actively contribute to maintaining a strong team spirit and positive work environment.
• Provide direction and assist Assistant Account Managers reporting to them.
• Maintain a high activity level in all sales activities.
• Attend all required trainings.
• Actively add contracts, departments, and accounts to the database by prospecting.
• Mentor other employees.

Requirements

• Preferred bachelor’s degree in a related field or equivalent education and experience.
• Ability to travel a minimum of 5 days per quarter.
• 3–5 years of consultative sales-related experience.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint at a high level.
• Ability to speak confidently and articulately in front of groups.
• Ability to work independently and as an effective team member.
• Strong analytical and creative thinking skills.
• Strong problem-solving skills.
• Ability to communicate confidently, clearly, and effectively in front of groups.

Physical Demands

• Inbound/Outbound phone work: Requires ability to continually sit with frequent hand use and finger dexterity. Continuous ability for near/far vision and hearing.
• Customer Visits, Travel, Trade Shows: Frequent standing, walking, lifting, and carrying up to 30 lbs. without assistance. Occasional hand use, arm reach; need to kneel/squat. Continuous ability for near/far vision and hearing.