Account Manager

Responsibilities

• Create and nurture deep relationships with key stakeholders at client companies
• Run a regular cadence of business reviews and check-ins throughout the year
• Proactively identify, pitch, and close opportunities to grow each account
• Own the renewal process for your book of business
• Maintain an accurate view of your expansion pipeline and renewal outlook
• Maintain an accurate view of your expansion pipeline and renewal outlook
• Forecast against your targets
• Meet or exceed retention and account-growth targets

Requirements

• 3+ years of experience in account management, client success, or strategic client-facing roles
• A track record of identifying and closing growth opportunities within existing accounts
• Excellent written and verbal communication skills
• A scrappy, get-it-done mindset
• A data-driven approach to account management
• A proven ability to solve problems and navigate ambiguity
• A natural relationship builder who genuinely enjoys working with clients

Qualifications

• Prior experience at a startup
• Prior experience in the healthcare or insurance industry
• Experience owning renewals or an expansion quota
• Understanding of the healthcare benefits regulatory environment