Account Manager

About the role

The Account Manager at Hanwha Aerospace USA will play a crucial role in managing customer relationships, ensuring timely contract negotiations, and delivering high-quality services to meet customer needs.

Responsibilities

• Primary point of contact for the customer during contract negotiations and program launch
• Maintain and build long term relationships with customers
• Maintain and develop relationships with key stakeholders, accounts, customers and executives
• Liaison between customers and internal stakeholders and teams
• Monitor and evaluate client feedback and make necessary improvements to enhance customer experience
• Aid clients in understanding technical specifications and requirements
• Manage and deliver on key metrics, including specific bookings, pricing and NRE targets
• Communicate the progress and status of monthly/quarterly initiatives to the customer and internal stakeholders
• Comprehend financial models and ability to negotiate terms & conditions
• Collaborate with cross-functional teams to deliver products and services that meet client expectations
• Understand client needs, objectives, and challenges, and proactively address them
• Responsible for customer satisfaction and delivering excellent daily customer service
• Work with the business development team and sales team to onboard new customers and support existing customers relationships
• Identify opportunities for account growth and revenue generation
• Analyze current prices and determine if new price changes are required
• Negotiate prices with customers and update purchase orders accordingly
• Provide data for LTA/MPA to Ops, finance, senior management
• Participate in training as required
• Varying levels of domestic and international travel required

Requirements

• US Person per ITAR regulations
• Bachelor’s degree or relevant Aerospace industry management experience required, advanced degree is a plus
• 10+ years’ experience in Aerospace & Defense and account management
• Previous Experience In Account Management Or Other Relevant Experience
• In-depth knowledge of aerospace manufacturing processes, products, and regulations
• Demonstrated management skills as well as excellent interpersonal and communication and skills
• Experience in delivering customer focused strategies to ensure customer satisfaction
• Results-oriented mindset with a track record of achieving sales targets
• Expert level experience with all Microsoft Office applications
• Excellent negotiation and presentation skills
• Strong time management skills, self-motivation skills, critical thinking/problem solving skills
• Ability to establish and maintain positive working relationships with other employees and to communicate and interact effectively with management, users and team members at all levels through both verbal and written means
• Familiarity with ERP and SAP systems
• Willingness to travel as required to visit clients and attend industry events

Qualifications

• Physical Demands: Must be able to lift, push, or pull at least 50 lbs. Regularly required to sit, stand, reach, bend, and move about our facility

Skills

• Strong leadership, interpersonal, and team skills
• Strong communication skills
• Ability to multi-task and adapt to changing business requirements
• Strong business acumen

Benefits

Commensurate with experience

Pay

TBD

Schedule

TBD

Benefits

Commensurate with experience