Account Manager

About the Role

Kairos, a subsidiary of Gallagher, is a global leader in insurance, risk management and consulting services. The Account Manager is responsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts.

How You'll Make an Impact

• Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients
• Leads appropriate resources to address the client's risk/capital management needs
• Secures existing business and drives the sale of additional services and coverage levels
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers
• Has retention goals for assigned group of accounts
• May coordinate the work of administrative support and customer service
• May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available
• Other duties as assigned

Qualifications

• Bachelor's degree plus 3 or more years client coordination and/or claims management experience or High School diploma/GED with 8 or more years client coordination and/or claims management experience
• Appropriately licensed and/or certified
• Able and willing to travel approximately 25% of the time
• Ability to work a hybrid model out of Phoenix, AZ - 3x On Site, 2x WFH

Work Traits

• Excellent verbal and written communication skills
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Meeting facilitation skills - able to professionally conduct large group meetings

Compensation and Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact