Account Manager

Office location: NYC

About the role

To support and manage the client team to deliver innovative, insightful, and value-added solutions in response to their brand challenges.

Responsibilities

• Serve as the day-to-day contact for multiple client accounts, handling requests promptly and proactively problem-solving as needed.
• Oversee internal and external project management, including timelines, status updates, meeting preparation, and supporting the client to lead on larger projects.
• Manage the client procurement process, including tracking hours, estimating costs, and ensuring budget adherence.
• Foster and maintain trusted relationships with internal teams such as Design, Strategy, New Business, and Finance.
• Gain a deep understanding of our core product and service offers in order to proactively identify new opportunities for growing existing accounts.

Requirements

• 2+ years in client services or account management within a creative, branding, advertising, or integrated marketing agency environment.
• Proven track record of managing mid to large scale brand or campaign projects.

Skills

• Strategic Mindset: Ability to translate client business objectives into strategic, insight-led creative briefs and deliverables that drive measurable impact.
• Project Leadership: Confident in leading cross-disciplinary teams, ensuring deliverables are on-brief, on-time, and on-budget.
• Communication: Exceptional verbal, written, and presentation skills; able to articulate complex ideas clearly and persuasively to clients and internal teams.
• Problem-Solving: Proactive in anticipating challenges, resolving issues quickly, and guiding clients through decision-making with confidence.
• Collaboration: Strong interpersonal skills with the ability to inspire and motivate internal teams, agency partners, and clients.
• Commercial Acumen: Familiar with budgeting, forecasting, and scoping; able to identify and pursue growth opportunities within accounts.
• Adaptability: Thrives in a fast-paced, high-performance environment with shifting priorities and diverse client needs.

Pay

$85,000–$90,000

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.