Account Manager

About the role

Freitag Marketing is a fast-growing digital marketing agency with ambitious plans to scale. We're serious about growth: more clients, more work, a larger team, and better systems every quarter. We're not looking to stay the size we are. We are seeking an experienced Account Manager to own client relationships and make sure every client feels expertly taken care of. You'll be the face of Freitag for your clients: the person who understands their goals, earns their trust, and makes sure they see Freitag as a strategic partner, not a vendor checking boxes. You'll work closely with our Project Managers, who own execution. You own the relationship: the strategy conversations, the regular check-ins, and the client's overall experience with the agency. This is a remote position with regular in-person contact built in. Candidates must be able to work within the Eastern Time Zone, attend a monthly in-person day at our Keene, New Hampshire office, and travel to client locations across New England as needed.

Responsibilities

• Develop and maintain strong client relationships, offering proactive recommendations for the team to improve client satisfaction and results.
• Build a real understanding of each client's business, not just their marketing: their industry, their customers, their competitors, and what actually drives their bottom line.
• Manage a growing book of accounts simultaneously, ensuring each client feels prioritized even as your workload scales.
• Lead client meetings, providing updates on project progress, performance metrics, and strategic recommendations that move the account forward.
• Manage resource allocation, ensuring the right team members are assigned to each project based on skill sets and project requirements.
• Identify opportunities to expand or improve a client's program and bring them forward as recommendations, not sales pitches.
• Flag account risk early and get ahead of it, not after a client is already frustrated.
• Represent Freitag in person for key client meetings across New England when it strengthens the relationship.

Requirements

• 3+ years of experience in project management and account management, ideally within a digital marketing or advertising agency.
• Deep understanding of digital marketing across AI and organic search, paid media, website design and development, and social media.
• Genuine curiosity about how a client's business works, not just their marketing program, and the discipline to actually learn it.
• Excellent communication and relationship-building skills.
• Proven ability to manage a high volume of client relationships and competing priorities without dropping the ball.
• Strong organizational skills with attention to detail and an ability to problem-solve on the fly.
• Comfortable working with urgency: responding quickly to client needs and not letting things sit.
• Able to attend a monthly in-person day at our office in Keene, New Hampshire, and travel to client locations across New England as needed.
• Proficiency with project management tools (e.g., ClickUp, Asana) and CRM systems.
• Experience working in a fast-paced, remote environment.
• Proactive, results-driven, and comfortable working with minimal supervision.

Skills

• Familiarity with data-driven marketing strategies and performance tracking.
• Experience with marketing automation tools (e.g., Zapier).
• Knowledge of AI tools for workflow and project optimization.

Benefits

• Health insurance
• Dental insurance
• 401(k) with company match
• 12 days of PTO
• Remote work with a monthly in-person team day in Keene, NH.
• Opportunity for professional growth in a fast-paced, supportive environment.

Pay

Total Compensation Range $65,000 – 80,000 based on experience.

Schedule

Remote role requiring availability in the Eastern Time Zone, with a mandatory monthly in-person day at the Keene, New Hampshire office and travel to client locations across New England as needed.