Account Manager

About the role

The Account Manager role is a part of the Sales/Customer Success team at FMX. We are a small but growing team that ensures our current clients have access to the best FMX experience possible.

Responsibilities

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Possess the ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers' goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

Requirements

• A proven knowledge of the FMX software
• A track record of exceeding quota
• The ability to analyze and cross-reference customer goals, usage, and product setup to create custom offers that work in their favor
• Advanced in Microsoft Office, specifically Microsoft Excel
• Excellent at building and nurturing relationships
• The ability to effectively communicate with customers, while empathizing and understanding what success means to them
• An understanding of when to proactively reach out to customers
• Proficient in the basics of Salesforce data schema and configuration
• The ability to prioritize and manage time effectively
• Flexibility to occasionally work outside of our FMX standard operating hours
• Effective communication skills and the ability to build rapport with customers and executives
• An innovative way of thinking to creatively solve problems
• A positive, customer-centric attitude
• Self-motivation to complete work in a timely manner
• Commitment to continuous improvement and are coachable
• Effective presentation and negotiation skills
• Embodying our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity

Benefits

• Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance
• Work from home: At FMX, we are remote first, but you're welcome to use our office as you need. We have one, mandatory all-company event each year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers.
• Home office stipend: We'll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection
• Generous PTO and UTO (unplanned time off) policies: If you're sick, why should that cut into your vacation time?
• Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines
• You'll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.